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Aquafinity · 1 month ago

Director of Technical Services

Santa Ana, CA

Full-time

Onsite

Director/Executive

15+ years exp

Aquafinity is a leader in delivering innovative aquatic system solutions designed for excellence, reliability, and sustainability. The Director of Technical Services plays a key leadership role within Aquafinity’s Technical Services division, overseeing field operations, technician development, customer technical support, and project execution.

Service IndustryWaterWholesale

Hiring Manager

Julie Schearer

Responsibilities

Lead, train, and mentor field service technicians, promoting a culture of safety, accountability, and continuous improvement

Oversee day-to-day service operations, including scheduling, workload management, and field efficiency

Provide advanced technical support for internal teams and customers, including troubleshooting and training

Manage multiple installation and maintenance projects, ensuring timely completion and adherence to company standards

Serve as the primary technical contact for customers, ensuring exceptional service and issue resolution

Support departmental budgeting, expense tracking, and revenue forecasting

Identify opportunities for growth through enhanced service offerings and preventative maintenance programs

Qualification

Aquatic systems expertiseProject managementLeadership skillsCertified Pool OperatorERP systems proficiencyCommunication skillsProblem-solving skillsOrganizational skills