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Mphasis · 3 months ago

Mortgage Underwriting Manager (Hybrid Jacksonville, FL)

Jacksonville, FL

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $95K/yr

3+ years exp

Mphasis is a company focused on providing innovative solutions in the financial services sector. The Mortgage Underwriting Manager will lead a team of underwriters, ensuring production goals are met while maintaining loan quality and integrity through coaching and effective communication.

Artificial Intelligence (AI)BlockchainCyber SecurityInformation TechnologyIT Management

Responsibilities

Manage and lead a team consisting of 10-15 Underwriters

Manage daily production and quality expectations to achieve monthly business goals and quality service levels

Perform random reviews of initial credit decisions to ensure accurate disposition and track relevant feedback per licensing regulations

Collaborate and calibrate with other Underwriting Managers to ensure and best practices and lessons learned are shared

One-on-One coaching, weekly or as needed, for team members who are not meeting the production and/or quality expectations (document, track, and inform Quality and Unit Manager of any recurring performance issues)

Hold daily huddles to discuss results from previous days, changes, provide feedback, etc

Function as a SME and lend assistance for questions and scenarios

Send daily production emails with quality/production tips, current production challenges, plans to maintain SLAs, etc

Ensure trends are provided to Quality and Unit Manager for implementation of job aids, training tool updates, etc

Maintain current knowledge of lender and investor requirements

Review and assist in resolving in-line QC or post-closing issues as they relate to underwriting

Ensure that relevant action plans are followed and completed

Assist Processors/Loan Officers in understanding underwriting decisions and conditions

Calibrate with Unit Manager and Processing Managers to ensure adequate support and coverage is available to meet monthly targets

Oversee that loan assignments are compliant with licensing requirements

Monitor and approve timecards in ADP

Address personnel issues with guidance from Unit Leader and Human Excellence team, as necessary

Complete performance reviews

Ensure no Personal and/or Proprietary Information (PPI) is present in team area

Manage team members to deliver a consistently exquisite experience for the client’s customers by meeting customer satisfaction objectives, and ensure monthly initial credit decisions are completed within established SLA target

Manage risk and quality by ensuring team members are properly licensed, ensuring In-line QC and post-closing audit results are within established targets, and loan decisions are compliant with ECOA regulations

Manage daily productivity of the team to achieve established daily average dispositions per day (initial credit approvals, declines, counter offers, etc.)

Document monthly conversation with team members, as well general huddles held, and/or specific feedback/direction given to the team member

Demonstrate a commitment to diversity and model behaviors which value each individual for their unique contribution and create an environment that allows each employee to reach their potential

Qualification

Conventional Underwriting ManagementFannie Mae guidelinesFreddie Mac guidelinesAutomated underwriting enginesNMLS-MLO LicensureAnalytic skillsCustomer serviceComputer knowledgeInterpersonal skillsCommunication skillsDetail orientedLeadership skillsTeamwork

Required

Minimum 3+ years Conventional Underwriting Management experience

Underwriting experience within past 3 years

Thorough working knowledge of Fannie Mae and Freddie Mac underwriting guidelines and automated underwriting engines

Acts as a champion for the customer/client, ensuring decisions and actions help achieve their goals

Ability to manage risks while ensuring optimal value and outcomes are achieved

Demonstrate a bias for action and a commitment to achieving sustainable results

Demonstrate visible commitment to Digital Risk and client core values

Ability to develop and align the talent needed to meet business goals

Strong analytic, interpersonal, and verbal and written communication skills

Detail oriented

Ability to work in a flexible and production oriented environment

Strong leadership skills

Must be able to work in a high stress environment while delivering a high-level of customer service

Must be willing and able to work as part of a team

Good computer knowledge-paperless environment

Candidates must be available to work outside of normal business hours when necessary

Preferred

NMLS-MLO Licensure preferred

Benefits

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Company

Mphasis

Glassdoor3.4

Mphasis is an IT services company that offers blockchain, cyber security, product engineering, DevOps, and other services. It is a sub-organization of Blackstone Group.

Founded in 1998

Bangalore, Karnataka, IND

10001+ employees