Lightcast ยท 2 months ago
Account Manager II / Customer Success Manager - Higher Education - 991
United States
Full-time
Remote
Mid Level
3+ years expLightcast is a global leader in labor market insights, and they are seeking a Customer Success Manager to build strong client relationships in the higher education sector. This role involves addressing client needs, identifying solutions, and ensuring successful implementation and ongoing optimization of their data tools to drive engagement and retention.
ConsultingInformation TechnologySoftware
Responsibilities
Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence
Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
Customer Success: Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services
Qualification
Required
3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree
Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service
Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes
Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively
Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs
Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment
A continuous learner, focused on developing win-win outcomes for clients and the company
Company
Lightcast
Lightcast is an IT company that offers software, APIs, and consulting services for communities, businesses, and educational institutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-01-01Private Equity
Leadership Team
Ron Hetrick
Principal Economist
Recent News
2025-11-14
Maryland Daily Record
2025-10-29
Company data provided by crunchbase