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FIGS · 3 months ago

Part-Time Community Hub Associate

Chicago, IL

Part-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

FIGS is a direct-to-consumer healthcare apparel and lifestyle brand that empowers healthcare professionals. The Part-Time Community Hub Associate will blend customer service with back-of-house operations to create a memorable shopping experience while supporting sales and inventory management.

ApparelConsumer GoodsFashionHealth CareRetail

Responsibilities

Greet and assist customers, offering product knowledge and guidance on FIGS’ styles, colors, and sizes to meet their needs

Share FIGS’ brand story and mission with visitors, fostering a connection with our healthcare-focused community

Support customer transactions including purchases, returns, and exchanges; assist with online orders placed in-store

Collaborate in planning and executing in-store events and initiatives to engage our customer community

Organize and maintain the sales floor to reflect FIGS’ standards, ensuring products are well-stocked and displayed beautifully

Manage back-of-house tasks such as receiving, inspecting, and organizing inventory, and ensure the stockroom is efficient and orderly

Assist with regular inventory counts, identify replenishment needs, and communicate these to the leadership team

Adhere to store safety protocols and support a safe, secure environment for team members and customers

Report potential issues or inventory concerns to management

Qualification

Customer service experiencePOS systems experienceRetail math knowledgeBasic computer skillsAction-orientedCommunication skillsInterpersonal skillsDetail-focused

Required

Previous retail and/or stockroom experience with a strong focus on customer service

Excellent communication and interpersonal skills to engage customers and collaborate with team members

Ability to lift 5–50 lbs, unpack and organize inventory, and walk an average of 12,000 steps per shift

Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred)

Action-oriented, detail-focused, and able to manage multiple tasks in a fast-paced environment

Availability to work on Black Friday (the day after U.S. Thanksgiving) and during the entire holiday season, starting the second week of December through the holidays