Lightcast ยท 4 days ago
Account Manager II / Customer Success Manager - Higher Education - 991
United States
Full-time
Remote
Mid Level
3+ years expLightcast is a global leader in labor market insights, and they are seeking a Customer Success Manager to build strong client relationships and drive engagement and retention. This role involves addressing client needs, collaborating cross-functionally, and ensuring successful implementation and optimization of data tools for higher education institutions.
ConsultingInformation TechnologySoftware
Responsibilities
Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence
Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company
Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets
Ensure customers achieve fast time-to-value
Keep clients engaged and regularly using our product and services
Qualification
Required
3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree
Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service
Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes
Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively
Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs
Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment
A continuous learner, focused on developing win-win outcomes for clients and the company
Company
Lightcast
Lightcast is an IT company that offers software, APIs, and consulting services for communities, businesses, and educational institutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-01-01Private Equity
Leadership Team
Ron Hetrick
Principal Economist
Recent News
2025-11-14
Maryland Daily Record
2025-10-29
Company data provided by crunchbase