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Computacenter · 2 weeks ago

Service Delivery Manager (Data Center Program/Delivery Management)

United States

Full-time

Hybrid

Senior Level

$130K/yr - $140K/yr

5+ years exp

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. The Service Delivery Manager will ensure the seamless delivery of various service streams to both internal business partners and external customers, focusing on analyzing and improving processes for efficient operations and quality service.

CRMHardwareInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages

Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project

Providing and presenting accurate and regular reports on performance of the service delivery

Qualification

Service delivery managementProcess engineeringStakeholder managementBudget managementIncident managementProject management experienceMicrosoft Office SuiteLean principlesCustomer expectation managementHigh-pressure situation handlingServiceNowSmartsheetsIT certificationTeam leadership

Required

Proven track record of effectively managing budgets

Demonstrated expertise in managing operations and technical resources

Extensive experience in delivering high-quality services within a datacenter environment

Strong background in process engineering

Successfully led and managed large teams, ensuring seamless shift coverage

In-depth understanding and practical application of Lean principles

Exceptional client-facing and stakeholder management skills, with a proven track record of building relationships at senior levels (e.g., CIO, CTO, Director)

Demonstrated experience handling high-pressure situations, including escalations, critical incidents, and managing customer expectations under challenging circumstances

Bachelor's degree or equivalent job experience

5 years of experience working within a project management practice

Operational ability in a diverse, large-scale environment

Knowledge of escalation procedures, incident management, and other disciplines related to service delivery

Experience with Microsoft Office Suite

Legal authorization to work in the United States

Preferred

Experience with Smartsheets

Experience with ServiceNow

Project management or IT certification

Benefits

Competitive compensation plans

Attractive mix of benefit plans to contribute to your good health

Future financial security

Peace of mind

Company

Computacenter

Glassdoor3.8

Computacenter is an IT services company that provides infrastructure, digital transformation, consulting, and managed services.

Founded in 1981

Hatfield, Hertford, GBR

10001+ employees

https://www.computacenter.com

H1B Sponsorship

Computacenter has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)

2020 (4)