SAP · 1 day ago
Global Finance & Quote-to-Cash Consumption Office CSM
New York, NY
Full-time
Hybrid
Mid, Senior Level
$121K/yr - $262K/yr
5+ years expSAP is a leading company that helps the world run better by providing innovative solutions across various industries. The Global Finance & Quote-to-Cash Consumption Office CSM role focuses on driving customer adoption and consumption of financial applications, enhancing customer satisfaction, and reducing churn through strategic support and training.
AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware
Responsibilities
Build deep expertise in Finance & Quote-to-Cash to serve as a trusted advisor to customers
Engage with customers 1:1 to align solution capabilities with business outcomes and strategic objectives
Drive adoption, consumption, and value realization of the specific solution
Monitor customer health, identify risks, and execute proactive retention and churn-prevention activities
Partner with account teams to identify upsell and cross-sell opportunities within the solution area
Deliver customer enablement sessions, workshops, and best-practice sharing tailored to the solution
Collaborate with product teams to provide feedback on customer needs and solution improvements
Track and report on adoption metrics, usage trends, and customer success KPIs for the solution
Support customers through key lifecycle milestones such as onboarding, go-live, and expansion
Represent the voice of the customer for the solution internally, ensuring alignment across sales, product, and support
Qualification
Required
5+ years of experience in consulting, presales, or sales of complex enterprise software, with expertise in at least one area such as Accounting & Financial Close, Financial Planning, Working Capital Management, GRC & Global Tax, or Order-to-Cash solutions
Understanding of Finance & Quote-to-Cash processes and business value
Ability to effectively identify adoption and consumption opportunities and track churn
Ability defining the product performance and deliver the supporting materials to the field
Expert analytical skills in data reporting and interpretation, with the ability to develop actionable plans based on insights
Looking to build experience in designing and implementing scalable customer success programs globally
Exceptional organizational, communication and presentation skills, and ability to express nontechnical concepts clearly and concisely to meet goals and set priorities
Business acumen to communicate at the CFO, CTO, CIO, Product Management, Sales, and other CxO levels
Bachelor's degree in Computer Science, Math, Business Administration, Information Systems, or a related field of study
Business level English: Fluent
Bachelor equivalent: yes, Masters: desired
Benefits
Constant learning
Skill growth
Great benefits
Flexible working models
Accessibility accommodations
Company
SAP
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
10001+ employees
H1B Sponsorship
SAP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (3)
2022 (3)
2021 (3)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.3BKey Investors
Elliott Management Corp.
2019-04-24Post Ipo Equity· $1.3B
2015-06-01Grant· $1.37M
1998-08-03IPO
Leadership Team
Christian Klein
CEO & Member of the Executive Board
Sandi de Souza
Chief Financial Officer
Recent News
2026-01-03
2025-12-30
Company data provided by crunchbase