Ecommerce Client Service Representative (1146) jobs in United States
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Watches of Switzerland Group PLC · 3 days ago

Ecommerce Client Service Representative (1146)

positionSunrise, FL
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Watches of Switzerland Group PLC is seeking a detail-oriented and client-focused E-Commerce and Client Service Representative to serve as a key point of contact for clients interacting with their online platform and in-store experiences. The role involves supporting general inquiries across digital channels and ensuring timely resolution by providing information or coordinating with internal teams.

JewelryRetailWholesale

Responsibilities

Support the daily operations of the e-commerce department to enhance the client experience and streamline the shopping journey
Respond to client inquiries across digital channels, including email, phone, and live chat
Support client engagement through social media platforms to meet client needs and service
Monitor and respond to online client feedback and reviews across various platforms
Provide personalized support to high-value clients through dedicated communication channels
Assist with brand-specific programs and client experience initiatives, including subscription services

Qualification

E-commerce experienceShopifySAPLiveChatMultitaskingLuxury retail knowledgeProblem-solvingOrganizational skillsCommunication skills

Required

Associate degree in Business or equivalent experience
1–2 years in e-commerce, digital retail, hospitality, or tech-related retail
Strong problem-solving, organizational, and communication skills
Proficient in multitasking across digital platforms and computer applications
Flexible to work retail hours; remote work may be required

Preferred

Familiarity with Shopify, SAP, and LiveChat is a plus
Background in luxury retail and knowledge of premium watch/jewelry brands preferred

Company

Watches of Switzerland Group PLC

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We're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States.
dateFounded in 1775
location
Braunstone, Leicester, GBR
people-size1001-5000 employees
web-link
https://www.thewosgroupplc.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2021-01-18Post Ipo Equity
2019-05-31IPO

Leadership Team

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Ian Carter
Chairman
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Recent News

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Watches of Switzerland sees 15% surge in US sales on demand for high-end timepieces
2025-12-04
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Company data provided by crunchbase