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Western Union · 3 months ago

Team Leader Sales Support

USA FL - Miami - 161 NW 6th Street

Full-time

Hybrid

Mid, Senior Level

$82K/yr - $109K/yr

3+ years exp

Western Union is a global organization focused on providing secure financial services. The Team Leader Sales Support will lead a team of specialists in managing the sales process, agent lifecycle, and regional sales initiatives while ensuring effective collaboration across functions.

Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments

Responsibilities

Lead a team of Sales Support Specialists, supporting the sub-region with back-office administration of the sales process, agent lifecycle management, regional sales initiative management and regional data analytics

Support the Regional Sales team with back-office administration of the sales process, account management, contract renewals and agent interactions. This includes assisting the sales team with pipeline management and updates, updating sales scorecards, managing contract updates, banking and payments setup for new and existing agents

Support the end-to-end life cycle of Western Union, Vigo and OV agents including lead generation & classification, pipeline management, agent enrolment, agent setup, new agent activation, ongoing agent support, agent ownership changes and agent deletion

Track and analyze sales performance and provide recommendations based on data and market intelligence, as well as supporting the sales team with tracking and management of sales initiatives

Engage in proactive collaboration and partnership across the region and functions, as well as the ability to manage multiple data sources

Ensure all activities remain on track and any issues are escalated and resolved in a timely manner

Qualification

Sales support experienceData analyticsProject management methodologyExcelPowerBISalesforceCustomer-centric viewpointCommunication skillsLeadership skillsInterpersonal skills

Required

Bachelor's degree in business or finance preferred

3-5+ years' experience, preferably in the financial services sector with experience of working in sales supporting functions (reporting, setup, analytics)

Strong communication skills with ability to communicate effectively across cross-functional project teams

Ability to take a strong leadership role in implementing global ways of working to support organizational objectives and business successes

Substantive understanding of project management methodology

In depth knowledge of Excel, PowerBI and working understanding of Salesforce preferred

Ability to review data and provide meaningful recommendations

Ability to create change through influence, foster teamwork and orchestrate teams

Demonstrate effective interpersonal skills, ability to earn the trust of leadership and business partners

Strong customer-centric viewpoint while possessing knowledge of other business units for efficiency