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Cigna Healthcare · 2 months ago

Customer Service Associate Representative - Accredo - Hybrid (Honolulu, HI)

Honolulu, HI

Full-time

Hybrid

Entry Level

$17.75/hr - $19/hr

1+ years exp

Cigna Healthcare is a leading health service organization dedicated to improving health and increasing vitality. They are seeking a Customer Service Associate Representative to provide empathetic support to patients, addressing inquiries related to pharmacy benefits, prescription refills, and billing questions.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Performs Customer Service duties under direct instruction and close supervision

Work is allocated on a day-to-day or task-by-task basis with clear instructions

Main job functions include: helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively

While on calls, you will use expert listening skills to address patient questions and concerns empathetically and document all interactions

Job functions also include assisting patients with prescription refills, scheduling shipments and addressing billing questions

Qualification

Customer serviceMedical insurance experiencePharmacy experienceCall center experienceMicrosoft OfficeEmpathyCommunication

Required

High School Diploma / GED required

General PC knowledge including Microsoft Office and outlook

Excellent communication skills (verbal and written)

Empathetic and genuine customer service skills

Candidates must live on the island of Oahu

***This is a hybrid role and requires the ability to work in person.***

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Preferred

1 year of relevant call center experience preferred

1 year Previous medical insurance or pharmacy experience preferred

Benefits

Medical

Vision

Dental

Well-being and behavioral health programs

401(k) with company match

Company paid life insurance

Tuition reimbursement

A minimum of 18 days of paid time off per year

Paid holidays

Company

Cigna Healthcare

We are a health benefits provider that advocates for better health through every stage of life.

Founded in 1982

Bloomfield, CT, US

10001+ employees

http://www.cigna.com

H1B Sponsorship

Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (442)

2024 (335)

2023 (324)