OPW ยท 3 months ago
Merchant Services Representative
Bethlehem, PA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrOPW is a global leader in fluid-handling solutions, dedicated to providing innovative products and services. The Merchant Services Representative will support customers with merchant accounts, ensuring secure payment processing and compliance with security frameworks, while also assisting with technical issues related to payment systems.
BankingFinancial ServicesVenture Capital
Responsibilities
Communicate with customers via email and phone
Educate customers on best practices and the use of their systems
Assist customers in understanding and filling out merchant processing applications
Maintain an accurate record of accounts held by merchants to use and distribute that information as required
Assist customers in their pursuit to achieve compliance with security frameworks such as PCI-DSS and any of the various PII frameworks
Remotely install, configure, and troubleshoot custom payment application
Remotely install, configure, and troubleshoot payment terminals
Remotely install, configure, and troubleshoot network equipment
Remotely install, configure, and troubleshoot network security software
Accurately enter merchant account configuration
Use backend systems to properly provision and monitor equipment and services for customers
Work overtime and weekends as needed
Qualification
Required
High-school diploma or equivalent is required
Working knowledge of MS Office
Fundamental knowledge of MS operating systems
Fundamental knowledge of networking principles
Fundamental understanding of troubleshooting and diagnostic processes
Preferred
Associates degree or equivalent from two-year College or technical school preferred
Current IT certifications a plus
Previous experience working in a call center environment using ticketing software preferred
Previous experience performing remote technical work preferred
Benefits
401(k) savings plan with employer contributions
Medical, dental and vision insurance
Wellness programs
Health savings account
Health care and dependent care flexible spending accounts
Company paid short-term disability and long-term disability
Company paid employee basic life and AD&D insurance
Supplemental employee and dependent life insurance
Optional accident, hospital indemnity and critical illness insurance
Adoption, surrogacy, and fertility benefits and assistance
Commuter benefits
Parental, military, jury duty, and bereavement leaves of absence
Paid time off
Business travel services
Employee discounts
Employee assistance program that includes company paid counseling sessions and legal services
Company
OPW
Ninety percent of European banks invest less than 0.5 percent on contactless digital banking.
Founded in 2017
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase