Arch · 2 months ago
Manager, Client Implementations
New York
Full-time
Onsite
Mid, Senior Level
$115K/yr - $140K/yr
3+ years expArch is a Series B financial technology company that automates the management of private investments. They are seeking a Manager for their Client Implementation team to build a high-performing team and deliver enterprise implementations, ensuring alignment with client objectives and driving continuous improvement.
Hedge FundsReal Estate InvestmentSoftwareVenture CapitalWealth Management
Responsibilities
Lead and develop a team of Client Implementation Specialists and Operations Associates. Set clear goals, coach for performance, and foster a collaborative, high-achieving culture
Implement Arch for large enterprise clients. Coordinate with internal stakeholders and client teams to tailor deployments to client objectives
Partner closely with Sales, Product, and Support teams to ensure alignment on client requirements, product capabilities, and project deliverables. Act as the connective tissue across teams to keep work unblocked and outcomes on track
Drive continuous improvement. Identify opportunities for automation, process optimization, and best practices that increase efficiency and client satisfaction
Build and manage project plans that translate client needs and timelines into clear milestones, and ensure on-time, high-quality delivery
Champion the client's voice. Build relationships with key stakeholders and provide exceptional service throughout implementation
Institutionalize learnings. Convert implementation insights into updated policies, procedures, and playbooks, and document them for future teams
Qualification
Required
1 - 3+ years of people management experience
3+ years of proven experience in project management and or software implementation
A leadership mindset and appetite to shape outcomes in a growing company
Excellent communication skills and the ability to build trust with senior stakeholders
Experience thriving in high-volume or high-growth environments
Comfort with ambiguity and a bias for action. You make sound calls and keep momentum
Advanced Excel skills for analysis, tracking, and reporting
Preferred
Familiarity with the alternative investment ecosystem and the mechanics of investing in private equity, hedge funds, or private companies
Background in private banking, investment management, or a related field
Working knowledge of SQL for querying and troubleshooting data
Benefits
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).
Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.
Company
Arch
Arch digitally manages private investment operations for investors and investment advisors.
51-200 employees
H1B Sponsorship
Arch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
Funding
Current Stage
Growth StageTotal Funding
$77.5MKey Investors
Oak HC/FTMenlo VenturesCraft Ventures
2025-09-15Series B· $52M
2023-11-09Series A· $20M
2021-12-08Seed· $5.5M
Leadership Team
Joel Stein
CTO and Cofounder
Recent News
2025-10-30
alleywatch.com
2025-09-23
Company data provided by crunchbase