PepsiCo · 1 day ago
IBM Planning Analytics/TM1 Support Engineer
Plano, TX
Full-time
Onsite
Mid, Senior Level
$76K/yr - $128K/yr
5+ years expPepsiCo is on a significant initiative of digitalization and standardization of the FP&A solution across all its markets. The IBM Planning Analytics/TM1 Support Engineer will be responsible for sustaining high-quality solutions for the MOSAIC North America program, focusing on incident management and collaboration with various teams to ensure the smooth operation of the financial planning solution.
Brand MarketingFast-Moving Consumer GoodsFood and BeverageManufacturing
Responsibilities
Incident management, understanding the issue, troubleshooting the error, identifying the RCA (Root cause) and providing workarounds and definitive solutions striving for resolution of incidents with SLA
Self-assign/update tickets and address in priority order in alignment with Business Support
Provide status and actions taken of In-Progress tickets at least once per day at EOD pm EST
Maintain the “Incident State” daily updated
Add in Notes the progress and the “RCA”
Provide the estimated Target date (Day to deploy) once the analysis has been initiated
Notify IT Mosaic Support as soon as items are closed or require reassignment
Consistently and punctually attend the Mosaic Support Dailly calls to report progress, escalate topics or interact with other teams to resolve this incident
Escalate issues to Sustain Leads if progress is stuck or management support is required
Notify and require approval as soon as an incident is identified as an enhancement and provide feedback, details about the criticality of the ENH
Be the owner of the incidents ensuring follow-up until its resolution via Service Now
Follow the environment synchronization process to maintain lower and upper landscape updated: Dev, QA, PreProd and Production via ADO GIT/Branch
Execute and ensure technical test before requesting UAT user approval
Generate all the technical, migration pre-requisites documentation to migrate to production
Production migration and post migration validations
Once the fix is resolved, add in the Resolution Notes how was resolved and include the RCA category, summary and how the incident was resolved
Keep communications clear and open with all teams
Qualification
Required
University education (BS/BA Level) or equivalent work experience
Minimum of 5+ years of information Technology or business experience
Strong understanding of the financial planning process, revenue management principals and sales finance forecasting
5+ years experience in development
3+ years experience in TM1 support
Knowledge of IBM COGNOS ANALYTICS TM1 Solution Functional Knowledge of FP&A (Financial Planning and Analysis)
Strong development background with minimum 5 years' experience
Data flow and integration as a critical component
Self-motivation and ability to stay focused
Ability to drive complex business discussion to design the best solution
Knowledge of FMCG and FP&A related data objects
Ability to search for new solutions to meet challenges together with the team
Good communication skills
Ability to leverage relationships to understand, document and communicate processes and change implications
Achieved Ability to handle complexity and to execute with excellence under pressure
Conceptual Selling
Deployment Planning and Execution
Relationship Management and Service
Technology Innovation
Process Design and Architecture
Benefits
Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
Company
PepsiCo
PepsiCo is a food and beverage company.
10001+ employees
H1B Sponsorship
PepsiCo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (52)
2023 (62)
2022 (61)
2021 (49)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Elliott Management Corp.National Safety Council
2025-09-02Post Ipo Equity· $4B
2024-06-13Grant· $0.02M
2017-12-20IPO
Leadership Team
Alex Carreteiro
CEO PepsiCo Brazil & South Cone (Chile, Arg, Uru, Par) Foods
Mohamed Shelbaya
CEO PepsiCo Middle East & Africa
Recent News
2026-01-07
Company data provided by crunchbase