Axon · 1 day ago
Director, Technical Program Management (Productivity SaaS Delivery)
United States
Full-time
Hybrid
Director/Executive
10+ years expAxon is on a mission to Protect Life, addressing critical safety and justice issues through their ecosystem of devices and cloud software. The Director of Technical Program Management will lead the delivery of impactful SaaS Productivity solutions, ensuring efficient deployments and customer satisfaction while mentoring cross-functional teams.
ElectronicsGovTechHardwareSoftware
Responsibilities
Lead a department of cross-functional program teams delivering SaaS productivity solutions (AI Era product suite, RMS deployments, large data integrations/migrations, form/dashboard builds)
Ensure programs are delivered on time, within scope, and aligned to customer outcomes; directly accountable for program KPIs (go-live success, adoption, project budgets, NPS, SLA compliance)
Manage program complexity with full autonomy: shape the strategic direction of software delivery, while proactively mitigating risks across multiple customer programs
Implement standardized methodologies, dashboards, and KPIs to manage delivery performance across all customers. Establish repeatable frameworks that reduce time-to-value and enable predictable, scalable execution
Design and pilot new delivery models that adapt to both enterprise-scale agencies and smaller jurisdictions. Evaluate process automation, partner models, and technology enablement opportunities to increase scalability and efficiency
Partner with Product, Engineering, and R&D to influence tooling and product roadmap decisions that improve scalability, shorten deployment cycles, and enhance customer satisfaction
Build and coach a high-performing management team, mentoring new managers and developing program talent; foster a culture of ownership, accountability, and continuous improvement
Establish strong partnerships with Sales, Product, Customer Success, and Finance to plan capacity, forecast revenue, and ensure seamless customer handoffs
Serve as the escalation point for high-visibility customer programs; maintain executive-level relationships and ensure cross-functional alignment for successful outcomes
Champion Axon’s values—Drive Impact, Own It, Win Right, Expect Candor, Be Obsessed—with your team and across the broader SaaS delivery organization
Qualification
Required
10+ years of experience in program or technical program management, with at least 5 years leading cross-functional SaaS delivery teams
Proven success delivering complex SaaS deployments (preferably in public safety, govtech, or similarly high-stakes environments)
Demonstrated ability to scale deployment models across varying customer sizes, driving repeatability, efficiency, and measurable customer outcomes
Deep understanding of program management frameworks, performance metrics, and continuous improvement methodologies
Experience managing moderate-to-complex programs with full autonomy; demonstrated ability to shape departmental strategy and achieve results
Strong people leadership: track record of hiring, mentoring, and scaling program management teams; ability to coach managers and drive succession planning
Skilled at influencing cross-functional partners and senior stakeholders; exceptional written and verbal communication
Analytical and process-oriented, with demonstrated ability to identify scaling opportunities, improve delivery frameworks, and establish performance KPIs
Excellent communication and executive presence, capable of managing escalations and representing Axon with credibility to law enforcement and public sector leaders
Bachelor's degree in business, engineering, or related field, or equivalent relevant experience
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Preferred
Experience with public safety or government technology deployments
Familiarity with complex enterprise software
Certification in Project Management (PMP, Agile, etc.)
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
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