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Vaniam Group · 2 months ago

Senior Account Director, Client Services

United States

Full-time

Hybrid

Director/Executive

$160K/yr - $200K/yr

Vaniam Group is a people-first, purpose-driven network of healthcare and scientific communications agencies. As the Senior Director of Client Services, you will develop client relationships, oversee account management, and lead a junior team to deliver value while ensuring client satisfaction.

Brand MarketingConsultingOncologyProfessional Services

Responsibilities

Oversee the development of proposals and tactical plans

Demonstrate a comprehensive understanding of multiple client’s businesses, their marketplace, and actively seek opportunities for further account development

Serve successfully as point of authority and/or source of advice for therapeutic area of assigned account(s)

Maintain a strong understanding of the healthcare industry business trends, best practices, and healthcare regulations

Communicate and advocate for Vaniam Group point of view

Ensure work is completed within budget by project

Monitor fee performance to encourage/ensure account profitability

Seek to optimize the agency’s services, processes, deliverables, and internal resources

Provide strong account leadership, effectively directing and motivating team members to accomplish desired goals and maintaining client expectations

Solve client issues, independently moderating conflicts with significant complexity and political sensitivity

Has thorough knowledge of client contract and procurement process and its implications

Keep internal team informed of changes in client/competitive climate

Staff, manage, and mentor account teams as well as effectively manage relationships upwards to senior management

Seek opportunities to grow current accounts and new accounts connected with client

Prepare and expertly present account forecasts

Develop new Vaniam Group Product Offerings

Other duties may be assigned to help drive deliverables within this role

Qualification

Client relationship managementHealthcare industry knowledgeDigital marketing knowledgeLeadership skillsProblem-solving skillsOrganizational skillsAccountabilityMS Office proficiencyAdobe proficiencyWebEx proficiencyZoom proficiencyInterpersonal skillsCommunication skillsFlexibilityAdaptabilityAttention to detailTime managementConfidentiality

Required

Bachelor's Degree

Working knowledge of digital marketing

Is flexible, adaptable, and 'cool under pressure'

Ability to work on a large variety of global and US projects across multiple accounts

Results-oriented mindset with a commitment to accountability

Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients

Proficiency with the following computer programs and systems: MS Office (Word, Excel, PowerPoint, Outlook), Adobe, WebEx, and/or Zoom

Excellent oral and written communication skills

Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks

Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions

Strong organizational skills and attention to detail

Ability to retain and protect confidential client and company information