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Trucking People - Now Hiring! · 3 months ago

PM Technical Support Operations

Austin, TX

Full-time

Onsite

Mid Level

$24/hr - $28/hr

Trucking People is an on-demand, autonomous ride-hailing company looking for experienced Safety drivers to ensure vehicle safety and readiness. In this role, you'll engage in remote monitoring of autonomous vehicles, make real-time decisions, and collaborate with various teams to support the company's operational goals.

Responsibilities

Provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision

Critical thinking to ensuring fleet safety and reliability during the transition to fully driverless operations — without an onboard safety engineer

Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds

Proactively intervene when necessary, using system tools

Log all interventions and key observations in real time (Notion/Google Sheets) Conduct post-trip reviews and flag any anomalies

Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base

Track and report operational metrics Ensure a clean shift handoff by communicating key context to the incoming Shift Lead

Qualification

Technical support experienceDecision-making skillsAttention to detailAutonomous systemsGeolocation tools experienceLog analysis skillsTeam playerCritical thinking

Required

Experience in technical support, dispatch, or operations (e.g., IT, transportation)

Strong decision-making skills under pressure

High attention to detail and disciplined documentation practices

Basic understanding of autonomous vehicle systems or a strong willingness to learn

Preferred

Experience with geolocation tools or Remote Command (RC) interfaces

Familiarity with perception and planning concepts in autonomous systems

Skills in log analysis or working with event data

Company

Trucking People - Now Hiring!

Trucking People is a collective of transportation industry professionals representing a variety of expertise, all of whom bear one single mission- to provide companies with the best talent for their transportation operations.

Founded in 2017