Macy's · 3 months ago
Seasonal Retail At Your Service Associate, Arrowhead Towne Center
7600 West Arrowhead Towne Center, Glendale, AZ, 85308, US
Full-time
Onsite
New Grad, Entry LevelMacy's is a storied retail company with a rich history of over 160 years. The At Your Service Associate role focuses on delivering exceptional customer service by managing various in-store activities such as merchandise returns and order pickups while maintaining a welcoming environment for shoppers.
Consumer GoodsFashionRetail
Responsibilities
Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks
Help keep the shopping space clean, organized, and inviting
Greeting teammates with warmth
Reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions
Welcoming customers with genuine hospitality
Assist customers in all aspects of total store fulfillment
Be proficient in all systems needed to complete transactions
Ensure the collection area is organized
Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean
Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders
Sharing our Loyalty program benefits
Making sure customers have all they need
Ending with a sincere thank-you
Supporting one another with honesty, care, and collaboration
Take pride in our work, achieve sales goals and learn from each other
Qualification
Required
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to understand and communicate effectively with customers, co-workers, and supervisors
Must be able to read and understand employment policies and safety rules/procedures in English
Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues
Be comfortable communicating and collaborating with customers and colleagues
Meeting daily sales goal challenges
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
You can handle electronic devices with no problem
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
Founded in 1858
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP of media network
Recent News
2026-01-17
2026-01-17
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