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HighRadius · 5 days ago

Client Experience Manager- Order to Cash (OTC)

United States

Full-time

Remote

Senior Level

5+ years exp

HighRadius is seeking a Client Experience Manager- Order to Cash (OTC) who will be responsible for driving adoption, satisfaction, and long-term value for strategic customers. The role focuses on understanding HighRadius products and guiding clients to optimize their workflows and achieve desired business outcomes.

AccountingArtificial Intelligence (AI)FinTechMachine LearningSaaSSoftware

Responsibilities

Portfolio Management: Serve as the primary business and functional point of contact for a dedicated portfolio of HighRadius's top-tier enterprise customers, building deep and lasting relationships with key stakeholders, from process owners to executives

Strategic Advisement: Leverage deep Accounts Receivable (AR) domain expertise to understand customer challenges and proactively recommend best practices, process improvements, and functional solutions within the HighRadius platform

Value Realization: Conduct regular strategic business reviews to showcase the value realized, analyze key performance indicators (KPIs), and align with customer leadership on future goals and opportunities for growth

Consultative Engagement: Master the art of active listening and asking insightful, clarifying questions to uncover underlying business needs, potential risks, and opportunities for deeper platform adoption

Advocacy & De-escalation: Navigate and de-escalate complex customer situations with poise and precision. You will act as the customer's advocate within HighRadius, coordinating with internal teams to ensure timely resolution of functional and technical inquiries and challenges

Qualification

Accounts Receivable expertiseOrder-to-Cash cycle knowledgeHighRadius product knowledgeERP experienceCommunication skillsCritical thinkingBachelor's degreeCustomer advocacyActive listeningPresentation skills

Required

5-7 years of progressive experience within Accounts Receivables

Demonstrated, in-depth knowledge of the Accounts Receivable (AR) and the broader Order-to-Cash (O2C) cycle

Direct experience in credit management, collections strategy, cash application, or deductions management is a significant advantage

World-class customer-facing communication and presentation skills

Natural talent for active listening, building executive rapport, and articulating complex concepts in a clear, concise manner

Proven ability to manage high-pressure situations, think critically on the fly, and handle complex customer objections or concerns with a calm, methodical, and precise approach

Comfort navigating and discussing various enterprise systems and their business implications

Bachelor's degree in Business, Finance, Accounting, or a related field