Databricks · 1 day ago
Senior Manager, Digital Brickster Experience - IT Infrastructure & Operations
Mountain View, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$216K/yr - $303K/yr
8+ years expDatabricks is the data and AI company, and they are seeking a Senior Manager in Digital Brickster Experience within IT Infrastructure & Operations. This role focuses on ensuring seamless integration and communication of essential IT tools and driving strategic IT initiatives to enhance employee experience and productivity.
AnalyticsArtificial Intelligence (AI)Data StorageInformation TechnologyMachine Learning
Responsibilities
Lead and scale systems integration for business-critical employee, collaboration, and AI platforms (e.g., Atlassian products, GitHub, Glean, ChatGPT Enterprise, Perplexity, core SaaS solutions), ensuring high reliability and a frictionless user experience
Oversee the automation of Brickster experiences related to onboarding, and collaboration workflows, driving process improvements that enable frictionless experiences across employee lifecycle and team collaboration touchpoints
Own management-created groups and directory automation, proactively addressing escalations (e.g., EOR employee group assignments) and compliance requirements
Act as the primary bridge between IT, executive stakeholders, and communications, driving transparent, effective, and timely end-user communications around new features, changes, and service incidents—including adoption and change management for AI-enabled and collaborative productivity tools
Collaborate with cross-functional teams to document and operationalize policies for privacy, security, and service delivery encompassing both AI and collaboration technologies
Drive vendor management and contract renewal initiatives for strategic IT, AI, and collaboration solutions used by employees (e.g., negotiate renewals and secure favorable pricing for platforms such as Atlassian, GitHub, Glean, ChatGPT Enterprise, Perplexity)
Develop, document, and champion best practices for knowledge management and self-service automation, fostering employee enablement for current and future AI and collaboration toolsets
Capture and synthesize employee feedback—especially around AI tool and collaboration software adoption—to inform IT strategy and prioritize enhancements that maximize business impact
Qualification
Required
Significant experience (typically 8+ years) in IT Infrastructure, Digital Brickster Experience, or a related field, with at least 3 years in team or program leadership roles
Deep understanding of modern SaaS platforms, enterprise AI technologies (such as Glean, ChatGPT Enterprise, Perplexity), collaboration environments (Atlassian, GitHub), IT service delivery, workflow automation, and communication best practices
Demonstrated ability to drive operational scaling and implement process improvements in support of rapidly growing organizations, particularly with emerging digital, AI-centric, and collaborative platforms
Strong stakeholder management and cross-functional leadership, including direct experience working with executive teams
Excellent verbal and written communication and policy documentation skills
Track record of successful vendor management, enterprise contract negotiations, and partnerships with leading SaaS, AI, and collaboration technology providers
Preferred
Experience developing and operationalizing knowledge management and self-service IT solutions—including those powered by AI and supporting collaborative work
Benefits
Eligibility for annual performance bonus
Equity
Company
Databricks
Databricks is a data and AI platform that unifies data engineering, analytics, and machine learning on a lakehouse architecture.
5001-10000 employees
H1B Sponsorship
Databricks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (385)
2024 (319)
2023 (227)
2022 (222)
2021 (166)
2020 (64)
Funding
Current Stage
Late StageTotal Funding
$25.81BKey Investors
Counterpoint GlobalFranklin TempletonAndreessen Horowitz
2025-12-16Series Unknown· $4B
2025-09-08Series Unknown· $1B
2025-01-13Debt Financing· $5.25B
Leadership Team
Ali Ghodsi
CEO and Co-founder
David Conte
Chief Financial Officer
Recent News
Crunchbase News
2026-01-09
2026-01-08
Destination CRM
2026-01-07
Company data provided by crunchbase