MSHS Pacific Power Group · 3 months ago
Generator Service Operations Coordinator
Kent, WA
Full-time
Onsite
Mid Level
$25/hr - $31/hr
3+ years expMSHS Pacific Power Group is seeking a detail-driven Generator Service Operations Coordinator to join their team in Kent, WA. In this role, you will be responsible for coordinating service delivery and managing administrative functions tied to workshop service orders, while ensuring accuracy and maintaining strong relationships with customers.
Machinery
Responsibilities
Open and manage service work orders (SWOs) while maintaining communication with managers and internal teams
Review and analyze requests for quotes to ensure accuracy and alignment with customer requirements
Record and track time, travel expenses, and parts related to service personnel
Invoice service work orders, resolve discrepancies, and ensure accuracy against customer purchase orders
Support accounts receivable inquiries through resolution
Build strong relationships with customers—providing proactive updates, initiating orders, and identifying opportunities to improve service
Coordinate with other departments to ensure collaboration and timely delivery of work
Prepare accurate repair orders, estimates, RMAs, and documentation
Contribute to process improvement initiatives—supporting efficiency, margin growth, and customer satisfaction
Compile all documentation for clean billing within five business days of job completion
Support field service activities across high speed standby power generation teams
Qualification
Required
Education: High School Diploma (or equivalent)
Experience: 3-5 years of related work experience (preferred)
Strong organizational skills with exceptional attention to detail
Exceptional customer service orientation
Ability to manage multiple tasks and prioritize effectively based on business needs
Proficiency in Microsoft Excel, Word, and PowerPoint
Experience using an ERP system
Reliable, responsible, and dependable in fulfilling work duties
Self-directed, motivated, and able to work independently with minimal supervision
Exceptional written, and verbal communication skills
Preferred
Technical knowledge and/or experience in the maritime or energy industry
Technical sales knowledge
Ability to read and interpret technical drawings and documents (standard and metric)
Experience designing or improving service administration and processes
Familiarity with guiding or supporting staff development (cross-training)
Company
MSHS Pacific Power Group
MSHS Pacific Power Group services, designs, and sells power and propulsion systems that keep the world running.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Santamaria
President/CEO
Lea Kellogg
Vice President / Chief Financial Officer
Company data provided by crunchbase