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The Cigna Group · 2 months ago

Customer Service Associate Representative - Accredo - Hybrid (Honolulu, HI)

Honolulu, HI

Full-time

Hybrid

Entry Level

$17.75/hr - $19/hr

1+ years exp

The Cigna Group is a health services company that aims to improve health and increase vitality. They are seeking a Customer Service Associate Representative who will provide empathetic support to patients, helping them with their pharmacy benefits and addressing inquiries related to prescriptions and billing.

CommercialHealth CareHospitalInsuranceMedical

Responsibilities

Performs Customer Service duties under direct instruction and close supervision

Work is allocated on a day-to-day or task-by-task basis with clear instructions

Main job functions include: helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively

While on calls, you will use expert listening skills to address patient questions and concerns empathetically and document all interactions

Job functions also include assisting patients with prescription refills, scheduling shipments and addressing billing questions

Qualification

Customer serviceCall center experienceMedical insurance experienceMicrosoft OfficeEmpathyCommunication skills

Required

High School Diploma / GED required

General PC knowledge including Microsoft Office and outlook

Excellent communication skills (verbal and written)

Empathetic and genuine customer service skills

Candidates must live on the island of Oahu

This is a hybrid role and requires the ability to work in person

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload