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California State University, Fresno · 3 months ago

International Operations Analyst

Fresno, CA

Internship

Onsite

Intern, Entry, Mid Level

$5,274/mo - $5,488/mo

2+ years exp

California State University, Fresno is committed to providing high quality services to international students and serving as an international education resource. The International Operations Analyst will handle a variety of administrative and analytical functions for the International Office, supporting the Assistant Vice President for International Affairs and coordinating office operations.

Higher Education

No H1B

Responsibilities

Under the general supervision and reporting to the University's Assistant Vice President for International Affairs (AVPIA), the Administrative Operations Analyst is responsible for a variety of moderately complex administrative, and analytical functions for International Office operations within the Division of Continuing & Global Education

Primary duties include the administration of office protocol and guidelines for daily office operations and performing a range of administrative duties in support of the AVPIA to support the International Office and Study Abroad Office

The position serves as the initial point of contact for prospective and continuing non-immigrant students, university administrators, faculty, staff, community members, and all others who may contact the office

Assignments and projects are varied and involve analyzing, coordinating, prioritizing, and monitoring these tasks through completion

Position involves analyzing, planning, and coordinating administrative work for the unit and providing lead work direction to student assistants and volunteers, with accountability for end results and work performed by others

Excellent cross-cultural respect and people skills are essential

The position requires exercising excellent and timely judgment of information dissemination and spontaneous decision-making challenges using effective and professional initiative, organizational time management experience

Qualification

Office managementStatistical analysisFinancial principlesMicrosoft Office SuiteResearchEvaluationData analysisPeopleSoft HCMBilingual abilityCommunication skillsProblem-solving skillsOrganizational skillsTeamwork

Required

Equivalent to a bachelor's degree

Two years of professional administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

General knowledge and skills in office management and administrative principles, practices, and methods

Knowledge of methods and procedures for research and statistical analysis and the ability to apply them

General knowledge of financial and budgetary principles and practices

Thorough knowledge of English grammar, punctuation, and spelling

Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps, email, internet)

Take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved

Accurately and concisely communicate information to supervisor and peers

Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations

Demonstrated ability to use considerable judgment and discretion including dealing appropriately with confidential information and exercising good judgment on sensitive matters

Troubleshoot a wide variety of problems and provide senior level administrative and full range front office support, coordinating the clerical and administrative office functions to ensure customer service is provided in a prompt, friendly and efficient manner

Conduct presentations and training to staff; communicate clearly and concisely, both orally and in writing, and prepare detailed written reports and correspondence

Create, analyze and evaluate program information and provide data for review in developing and implementing strategies to enhance processes to meet programmatic goals

Promote a positive and service oriented collegial work environment; establish and maintain cooperative working relationships with a diverse population including students, staff, and faculty

Ability to apply fundamental concepts in the performance of a variety of administrative, technical, and analytical duties that relate to day-to-day program operations

Ability to utilize critical-thinking and problem-solving skills to research, analyze, interpret and apply a wide variety of policies and procedures

Analyze data and make accurate projections using business mathematics and basic statistical techniques

Organize and plan work and projects including handling multiple priorities and monitoring them through completion with accountability for work results

Serve as a resource to students, staff, and the community in responding to inquiries and providing detailed information

Preferred

Experience working within a University setting

Proficient in campus Canvas applications, managing list serves, developing and releasing timely E-blast announcements or Canvas information

Experience using other University-related programs (i.e. SharePoint, Concur, etc.)

Proficient in utilizing campus supported information management systems: PeopleSoft HCM, Reports Portfolio and Time Administration (financial, HR and student administration on-line applications), required for completion of daily tasks and position assignments

Ability to speak a second language