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West Elm · 3 days ago

Lead Visual, Full Time, Los Angeles - West Elm

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

$21/hr - $24/hr

1+ years exp

West Elm is a premier specialty retailer focused on enhancing the quality of customers' lives at home. The Lead Visual role involves supporting the management team, ensuring operational excellence, and providing training and coaching to associates to achieve sales and customer service goals.

FurnitureHome Decor

No H1B

Responsibilities

Effectively perform operational functions: open and close the store, register functions and back office procedures

Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manager- on-duty shifts

Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority

Utilize Selling Essentials and training resources to educate team on product, improve selling skills, and achieve business goals

Provide training and coaching expertise to associates in selling, product knowledge, clienteling and in- home services

Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Qualification

Retail sales experienceVisual merchandisingHome related designShift supervisionEffective communicationOrganization skillsLeadership skills

Required

Effective communication, organization and leadership skills

Proven ability to motivate and influence others through personal actions and examples

Ability to be active, standing, walking, bending, climbing, reaching and lifting for extended periods of time, required throughout the workday

1-3 years retail sales experience with shift supervision experience preferred

1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required)

Must be able to be mobile on the sales floor for extended periods of time

Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Full time associates are expected to have open availability to meet the needs of the business

Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday)

Preferred

1-3 years retail sales experience with shift supervision experience preferred

1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required)