Accredo Specialty Pharmacy · 2 months ago
Customer Service Associate Representative - Accredo - Hybrid (Honolulu, HI)
Honolulu, HI
Full-time
Hybrid
Entry Level
$17.75/hr - $19/hr
1+ years expAccredo Specialty Pharmacy is a part of The Cigna Group, focusing on innovative pharmacy and care solutions. The Customer Service Associate Representative plays a crucial role in patient care, responding to inquiries with empathy and assisting patients with their pharmacy benefits and prescription needs.
Health CarePharmaceutical
Responsibilities
Helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively
Using expert listening skills to address patient questions and concerns empathetically and document all interactions
Assisting patients with prescription refills, scheduling shipments and addressing billing questions
Qualification
Required
High School Diploma / GED required
General PC knowledge including Microsoft Office and outlook
Excellent communication skills (verbal and written)
Empathetic and genuine customer service skills
Candidates must live on the island of Oahu
This is a hybrid role and requires the ability to work in person
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Preferred
1 year of relevant call center experience preferred
1 year Previous medical insurance or pharmacy experience preferred
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Accredo Specialty Pharmacy
Accredo® Specialty Pharmacy goes beyond the prescription, it provides deeply personalized care for individuals living with chronic, complex, and rare conditions that require specialty medications.
10001+ employees
H1B Sponsorship
Accredo Specialty Pharmacy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (2)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2005-02-23Acquired
1999-04-16IPO
Leadership Team
Brooke Brashier
Business Partner Relations Senior Advisor
Diane Lane
Customer Service Senior Supervisor, Strategic Partners
Recent News
Pittsburgh Business Times
2025-01-28
Company data provided by crunchbase