Amazon Web Services (AWS) · 1 day ago
SMGS Ops - Business Operations Lead, APO Tech
Dallas, TX
Full-time
Hybrid
Senior Level
$134K/yr - $181K/yr
7+ years expAmazon Web Services (AWS) is seeking a Senior Business Operations Lead to drive data-driven decision-making and operational excellence for the APO Tech organization. This role involves developing and managing sales processes, systems, and metrics to enhance revenue growth and customer acquisition, while leveraging AI and machine learning technologies to optimize sales operations.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Documents and implements standardized sales processes and metrics, including KPI definitions and goal cascades, to support sales operational effectiveness
Develops and manages pipeline qualification, attribution, and/or routing rules to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting
Orchestrates AI-human collaboration in the sales process, including AI-powered lead scoring and opportunity prioritization
Manages and optimizes AI sales intelligence tools and automated customer interaction systems
Maintains CRM and sales tools data quality to ensure accurate reporting and forecasting
Implements sales workflows and automation to streamline process and improve seller efficiency
Maintains dashboards to provide real-time visibility into key sales metrics to make business decisions
Conducts sales performance analysis on win/loss data, conversion rates, quota attainment, and/or forecast accuracy to identify potential risks
Drives regular business reviews with insights on pipeline health, revenue forecast trends, and operational efficiency
Acts as primary point of contact to resolve stakeholders’ requests and execute daily operational processes
Leads sales tools training and adoption initiatives to improve utilization and productivity
Leads cross-functional projects to improve sales efficiency and processes
Drives escalations, gap-to-green, and/or other issues to resolution
Qualification
Required
Bachelor's degree or equivalent
7+ years of finance, business management and sales operations experience
Experience developing and executing sales strategies, tactics, plans, processes, systems and programs
AML related certification
Experience communicating and presenting to senior leadership
Preferred
Ability to evaluate and implement AI sales tools
Understanding of AI capabilities and limitations in sales contexts
Experience in training and fine-tuning AI models with sales data
Experience in prompt engineering and working with large language models
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-09
2026-01-09
2026-01-09
Company data provided by crunchbase