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Nihon Kohden America · 3 months ago

Clinical Application Specialist, Monitoring (Midwest)

United States

Part-time

Onsite

Mid Level

$43/hr - $43/hr

3+ years exp

Nihon Kohden is a company that specializes in patient monitoring systems, and they are seeking a Clinical Application Specialist to provide clinical customer support. This role involves implementing monitoring systems at customer sites, providing training and support, and ensuring project completion to customer satisfaction.

BiotechnologyHealth CareMedical

Responsibilities

Supports implementations of the Nihon Kohden Clinical Partnership Program in the United States

Supports customized training and support plans for Nihon Kohden equipment at customer accounts

Assists implementation teams to complete projects on time, safely, and to the customer’s satisfaction

Provides customer support in person for the duration of each assignment

Makes travel arrangements according to company policies and completes expense reports within designated timeframes

Updates product knowledge as product operations or features change

Maintains clinical knowledge and competence, including an active nursing licensure

Manages time wisely and efficiently to accomplish assignments within established timeframes

Submits required documentation within designated timeframes

Adheres to all company policies, procedures, and business ethics codes

Duties may be modified or assigned at any time based on business need

Qualification

Nursing licenseCritical care experienceRhythm interpretationCustomer service skillsWindows PC proficiencyVerbal communicationWritten communicationTime managementTeam collaborationAttention to detail

Required

Bachelor's degree in nursing

Must possess a valid unrestricted nursing license issued within the United States. A valid driver's license and good driving record are required

3+ years of experience in critical care with knowledge of hemodynamics and the ability to troubleshoot complex critical nursing issues. EKG rhythm interpretation is required

Excellent verbal and written communication skills. Presents a professional image at all times with an above average skill in customer service

Ability to read, analyze and interpret equipment manuals, general business periodicals or professional journals

Ability to write reports and business correspondence

Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization, and use technology to present complex information to customers

Working knowledge of Windows PC's, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; the ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to be flexible with schedule and ever-changing working environments

Highly organized with great attention to detail

Must be self-motivated and have the ability to be managed remotely

Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English

Able to work effectively both independently and in a collaborative team environment