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Leaf Home · 1 day ago

Installation Manager

Las Vegas, NV

Full-time

Onsite

Mid Level

3+ years exp

Leaf Home is a leading provider of home improvement services, dedicated to transforming complex projects into seamless experiences for homeowners. The Installation Manager will oversee daily operations of the Installation department, ensuring efficient scheduling, training, and management of the installation network to meet customer needs.

Consumer Goods

No H1B

Responsibilities

Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible

Identify opportunities in daily operations to pull forward jobs and maximize speed to installation

Work with the customer to schedule jobs based on installer availability and customer preferences

Review and publish daily installation and service reports to identify wins and opportunities for improvement

Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion

Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call

Train, coach and develop installation employees and contractors both in the office and in the field

Improve subcontractor retention rates through impactful training and engagement

Responsible for driving proficiency and efficiency amongst installation subcontractors

Works with the Field Trainer on individual performance, abilities, and capacities of the installers

Partner with leadership on identifying systemic training gaps and propose solutions to address gap

Collaborate with all office and corporate functional teams

Recruit subcontractors as needed to expand installation capacity

Must hold a valid driver's license

Performs other duties as assigned by supervisor

Qualification

Installation managementRecruiting subcontractorsTrainingCoachingHome construction experienceMicrosoft Office SuiteDetail-orientedCommunicationActive listeningProblem-solvingTeam-oriented

Required

High School Diploma or equivalent

3+ years of successful experience in home construction, remodeling, and/or installation management

Track record of successfully recruiting, training, coaching, and onboarding subcontractors

Demonstrated superior quality and attention to detail in all facets of the installation process

Ability to teach others through hands-on and documentation-based learning methods

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball'

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality

Apply active listening skills through the ability to comprehend information presented and respond thoughtfully

Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion

Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection

Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction

Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization

Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions

Familiarity and comfort using ladders of various heights

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)

Must hold a valid driver's license