National Calibration Inc ยท 3 months ago
Customer Service Equipment Representative
Scottsdale, AZ
Full-time
Onsite
New Grad, Entry LevelNational Calibration Inc is a leading calibration laboratory dedicated to providing accurate and reliable calibration services to a diverse range of industries. They are seeking a motivated and detail-oriented Customer Service Equipment Representative to ensure a smooth and efficient experience for clients from equipment receipt to shipment.
IndustrialIndustrial EngineeringTest and Measurement
Responsibilities
Equipment Logging: Accurately log incoming equipment into our tracking system, ensuring all necessary information is captured
Equipment Receiving: Receive and inspect incoming equipment, verifying completeness and noting any discrepancies
Equipment Checkout: Manage equipment checkout and return processes for clients, maintaining accurate records
Client Communication
Respond to client inquiries via phone and email in a timely and professional manner
Provide updates on equipment status and calibration progress
Proactively communicate with clients regarding any issues or delays
Phone Support: Answer incoming calls, provide information and direct calls to the appropriate personnel
Administrative Support: Maintain accurate records, file documents, and perform other administrative tasks as needed
Qualification
Required
High school diploma or equivalent required
Proven experience in a customer service role, preferably in a technical or industrial setting
Excellent communication and interpersonal skills, both written and verbal
Strong organizational and time management skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to learn and utilize specialized software and tracking systems
Detail-oriented with a high degree of accuracy
Ability to work independently and as part of a team
Ability to lift and move packages, up to a certain weight
Preferred
Experience in a calibration laboratory or related industry
Knowledge of shipping and receiving procedures
Familiarity with quality management systems
Benefits
Comprehensive benefits package (health, dental, vision, 401k)
Paid time off
Opportunities for professional development
Company
National Calibration Inc
National Calibration Inc.
Founded in 1955
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase