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Barnes & Noble College · 3 months ago

Department Manager- Cafe

Gainesville, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. They are seeking a resourceful and customer-focused Department Manager in the Cafe to lead the team in food and drink preparation, enhance customer loyalty, and drive sales while ensuring high standards of service and cleanliness.

Retail

Responsibilities

Support all store operations and departments in partnership with the management team

Manage daily activities of the cafe by leading and training team members to service our customers; ensure the availability, freshness, and quality of products; and drive sales and promotions

Be knowledgeable about cafe and store operations, provide outstanding customer service; enforce safe food handling and loss prevention practices; and ensure the cleanliness and maintenance of the cafe

Spend the majority of your time in the cafe preparing food/drinks, modeling exceptional customer service by greeting customers, answering questions, recommending products and providing daily support, direction, and guidance to team members

Assign work and provide focused direction to café team members to ensure the set up and restocking of displays, wrapping, labeling, dating, and rotating food items for sale is executed daily

Resolve customer issues and complaints and escalating to senior management when necessary

Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards. Food handling or safety certification may be required in some locations

Manage the inventory, stock, and rotation of perishable items

Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance

Replenish customer service stations, order/receive supplies or products, and take out trash

Assist with processing sales transactions and/or with training team members to complete transactions

Conduct regular meetings with team to provide feedback on sales and upcoming promotions

Qualification

Retail management experienceFood handling experienceCustomer service skillsCommunication skillsBasic accounting skillsProblem solving skillsInterpersonal skills