Riverside Health ยท 3 months ago
Senior iCare Applications Analyst
Riverside Support Services - Denbigh - Newport News, Virginia
Full-time
Hybrid
Senior Level
5+ years expRiverside Health is seeking a Senior iCare Applications Analyst who will lead the design, build, testing, validation, and implementation of Epic applications. The role requires extensive knowledge of iCare Applications and the ability to guide and coordinate analysts across multiple applications throughout the project life cycle.
Health CareHospitalMedical
Responsibilities
Provide comprehensive technical and clinical/operational expertise in the design, programming, testing, and implementation of relevant applications while actively seeking alternative solutions and displaying initiative to meet end user needs and stakeholder needs
In conjunction with stakeholders, validate and determine if the problem, need or issue is application, training or technical related. To resolve, identify, gather and organize relevant information pertaining to the incident. Assume responsibility for issue through resolution, with leader awareness
Communicate clearly and precisely, verbally and in writing, with team members in a timely and professional manner - adapting communication style to recipients. Consistently communicate with Training & Support and reporting areas to keep them informed of upgrades and changes. Collaborate with Project Managers and IS leadership to create and maintain work plans, issues lists, decision lists, risks and status reports. Lead one (1) or more Integrated Workgroups and serve as an active member of 1-2 Integrated Workgroups (Epic defined formal and informal/ad-hoc)
Proactively communicate and keep end users informed of ticket status and resolve within given ServiceNow parameters. Actively participate in formal stakeholder meetings, vendor workgroups and communication channels. Maintain regular communication with Epic representatives. Ensure workflow associated with the change is appropriate to the end-user
Perform quality assurance, application and integrated testing on all builds. Document testing results and ensure test scripts match end user workflows
Participate in and support training development, provide updates needed on existing material and assist with identifying team members affected by changes
Optimize the design of Epic to meet the needs of end-users. Conduct re-evaluation of implemented solutions and workflows. Participate in ongoing change evaluation and support end-users in maintaining changed workflow and technological processes. Recommend and implement Epic's best practices to increase adoption rates (Gold Stars, Honor Roll, Executive Packet)
Maintain Epic Certification/New Version Training (NVT). Complete system maintenance items as required, timely resolution of Service Catalog tasks and work IT owned WQs. Complete root cause analysis on IT errors and provide technology solutions, training opportunities, or prevention tools
Qualification
Required
Bachelors Degree, In Preferred Programs of Study (Health Care Administration, Business Administration, Clinical Information Systems, Informatics, Information Technology, Sciences or Clinical Role) OR Technical License (Required) OR High School Diploma with 8 years of progressive health care experience, preferably in an Integrated Delivery Network in clinical care or operations (Required)
3 years of full-time hands-on Epic systems build experience with appropriate Epic training / certifications in at least one application area. (Required)
5 years of progressive healthcare experience, preferably in an Integrated Network in clinical care or operations (Required)
Led 1 or more integrated workgroups and active member of 1-2 Integrated Workgroups (Epic defined formal and informal/ad-hoc). (Required)
Company
Riverside Health
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, wellness centers, etc.
5001-10000 employees
H1B Sponsorship
Riverside Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-11Corporate Round
Leadership Team
L. Shawn Nelson
AVP Finance & CFO, Lifelong Health
Frankye Myers, MSN, RN, NE-BC
Senior Vice President / System Chief Nursing Officer
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