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SpaceX · 1 day ago

Enterprise Account Manager (Aviation)

Woodinville, WA

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $150K/yr

6+ years exp

SpaceX is a pioneering company focused on developing technologies for human life on Mars. They are seeking an Enterprise Account Manager for their Starlink division to manage complex aviation agreements, ensuring customer satisfaction and revenue growth through effective communication and technical guidance.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships

As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule

Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing, and implementing corrective actions

Serve as a customer advocate; maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction

Helps implement airline and aircraft entry into service and growth plans.  Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability

Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces

Represent Starlink throughout the assigned region by traveling to our partners' offices, regional conferences, and events as required

Support and develop a proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable

Qualification

Business developmentAviation operationsAccount managementSatellite communicationsProject managementCustomer relationship managementTechnical expertiseCommunication skills

Required

Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience

6+ years of professional experience in business development, aviation operations, engineering, or account management

6+ years working with customers to support a technical product or service

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Must be willing to travel to other SpaceX offices and customer locations as needed (up to 40%)

Preferred

Ability to interact with all levels within airline management on technical and account management issues

Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management

Experience working with the FAA, EASA, or other aerospace regulatory bodies

Experience managing multiple complex projects and delivering under tight deadlines and resource constraints

Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills

Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features

Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful

Excellent written and verbal communication skills, including the ability to craft and present professional presentations at all levels

Ability to manage execution of significant or complex contracts, including initial intake, renegotiation of terms, and schedules. Especially after a contract is signed