Jeep Chrysler Dodge of Ontario · 3 months ago
Service Business Development Center (BDC) Representative
Ontario, CA
Full-time
Onsite
New Grad, Entry Level
0+ years expJeep Chrysler Dodge of Ontario is seeking a Service Business Development Center (BDC) Representative to manage incoming service inquiries and provide administrative support for the Service department. The role involves answering calls, coordinating with department personnel, and maintaining customer follow-up systems to enhance customer satisfaction.
AutomotiveCustomer ServiceRetail
Responsibilities
Follow up with prospective customers in response to their email on our website
Coordinates questions and issues with the appropriate department personnel
Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
Continually learn about product updates, features, accessories, inventory and their benefits to the customer
Support on-line customers by setting appointments
Answer all incoming calls according to all company policies with exceptional telephone skills
Direct phone calls to the appropriate parties as necessary
Take written messages from occupied personnel and notify them as soon as possible regarding pending messages
Coordinates questions and issues with the appropriate department personnel
Addresses customer concerns and issues or escalates them as needed
Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc
Maintain confidentiality of company and customer information at all times
Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available
Assist the service staff in contacting customers to inform them that their vehicles have been completed
Schedule shuttle pickups for service customers
Cover lunch breaks for Cashier
Performs other duties as assigned
Qualification
Required
Some post-secondary education or training
Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
Working knowledge of automotive sales/service
Pleasant and courteous personality
Strong administrative and organizational skills
Strong phone and computer skills
Excellent communication and interpersonal skills
Ability to maintain confidentiality of company and customer information at all times
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
Friendly with high energy and the willingness to go above and beyond
Drive, passion and confidence to be successful
Desire and ability to work in a performance and process driven environment
Excellent customer satisfaction skills
Strong organizational and time management
Professional appearance and work ethic
Self-starter and self-motivator
Preferred
Automotive service experience
3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.)
Excellent telephone, writing and typing skills
Strong computer and internet skills, including Microsoft Office suite
Internet Sales experience
Basic computer and Microsoft Office skills
Bilingual
Benefits
Health
Dental
Vision
Life
401K
Health & Wellness Program
Community involvement
Company paid vacation
Holidays
Company
Jeep Chrysler Dodge of Ontario
At Jeep Chrysler Dodge Ram FIAT of Ontario, we have a strong and committed sales staff with many years of experience satisfying our customers’ needs.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase