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ASM Research · 3 months ago

Triage Consultant - Junior

Fairfax, VA, 22033, United States

Full-time, Contract

Onsite

Entry Level

1+ years exp

ASM Research is seeking a Triage Consultant to provide assistance and resources to military service members and their families. The role involves assessing callers' needs, educating participants about services, and managing high-risk situations with professionalism and compassion.

Information Technology & Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Assesses the needs of the caller to ensure first-call resolution of all presented needs

Educates participants on specialty program offerings, promote services, and demonstrate knowledge of military culture

Conducts comprehensive professional assessments of users' needs for core NMC/EAP and work/life services, which can include but are not limited to, non-medical counseling, health and wellness, and other specialty and add-on services

Identifies high-risk cases and responds as indicated in accordance with established protocols

Deescalates callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations

Ensures all calls are handled according to contractual service standards and document all cases in the Case Management System (CMS)

Performs call follow-up and reporting as assigned

Demonstrates outstanding customer service

Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions

Works with team to complete all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained

Qualification

Degree in social workState Licensure LCSWState Licensure LPCState Licensure LMFT1-2 years counseling experienceMilitary cultureExceptional communication skillsMS Office skillsOrganizationHIPAA compliancePublic Trust clearanceTime management

Required

Master's degree in social work and Family Therapy, Counseling, or other human services field

1-2 years of relevant post-graduate work experience in counseling, social work, and mental health services

Must be a U.S. Citizen

Knowledgeable of mandated procedures for child and elder abuse situations

Familiar with core services areas of child development, parenting, adoption, education, and service for older adults

Exceptional written and verbal communication skills

MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm

Excellent organization and time management skills

Comply with all HIPAA regulations

Ability to obtain a Public Trust clearance

Preferred

State Licensure to practice independently (LCSW, LPC, LMFT)

Prior experience working with military and/or Veterans populations

Military spouse or family member experience in a military community

Company

ASM Research

Glassdoor3.8

ASM Research, an Accenture Federal Services Company, is an information solutions integrator and a leading provider of innovative technology solutions and advanced analytical services for the Federal government.

Founded in 1978

Fairfax, Virginia, US

1001-5000 employees