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Worldwide TechServices · 4 months ago

Customer Service Engineer

Chantilly, Virginia, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Worldwide TechServices is a technology company seeking a Customer Service Engineer. The role involves troubleshooting and repairing technology-based products in an end-user computing environment, while ensuring high levels of customer satisfaction and effective communication with clients.

ComputerInformation TechnologySoftware

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers

Provide support to client identified VIPs

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities

Perform Install/Move/Add or Change (IMAC) activities

Perform all assigned desk-side support activities

Display outstanding technical and professional services skills at all times

Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

Understands and follows all documented service operations policies and procedures

Other duties or certifications may be assigned to meet business needs