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Smarte Carte · 3 months ago

Porter Service - JFK John F. Kennedy Airport - Part Time

Jamaica, New York, United States

Full-time, Part-time

Onsite

New Grad, Entry Level

$19.50/hr - $20.50/hr

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts and passenger services. The Porter Service role involves transporting passenger baggage, providing assistance during the service, and ensuring a positive customer experience at JFK Airport.

ConsumerConsumer ElectronicsConsumer GoodsRetail

Responsibilities

Responsible for transporting arriving and departing passenger baggage on a baggage cart at the request & consent of passenger

Porter services must be performed when solicited or requested by passenger

Porter services are performed from the beginning of initial contact with the passenger until the passenger advises services are no longer required

Responsible for escorting passenger during Porter services for baggage

Under no circumstance are Porter services to be performed without owner of baggage present

Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries

Other duties as assigned

Qualification

Customer serviceComputer proficiencyCash control experienceVended service knowledgeInterpersonal skillsTime managementTeamworkAdaptability

Required

Ideal candidate will be able to work a flexible schedule

Availability must include weekends and holidays

Responsible for transporting arriving and departing passenger baggage on a baggage cart at the request & consent of passenger

Porter services must be performed when solicited or requested by passenger

Porter services are performed from the beginning of initial contact with the passenger until the passenger advises services are no longer required

Responsible for escorting passenger during Porter services for baggage

Under no circumstance are Porter services to be performed without owner of baggage present

Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries

Motivating, developing, and coordinating with other employees

Managing one's own time

Technologically adept and receptive to learn computer-based reporting tools

Maintains an enthusiastic and positive 'Can Do' attitude, that fosters teamwork and unity

Ability to stay poised and professional in high pressure situations

Capable of focusing on the 'Big Picture' rather than immediate short-term effects

Ability to apply the appropriate level of workplace flexibility

Receptive to criticism and feedback from your team to improve the operation

High degree of integrity and self-discipline

Capable of teaching others to perform specific tasks, selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things

Monitoring/Assessing performance of yourself, to make improvements or take corrective action

Strong interpersonal & communication skills

Running, maneuvering, navigating the carts used to help passengers

Computer and Smart Phone proficient

Ability to get an airport badge is required

Lift 40 lbs

Push/Pull 75 lbs

Walk and stand for duration of shift