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BankUnited · 3 months ago

Operations Production Supervisor - Miami Lakes (Hybrid)

Miami Lakes, FL, 33016, United States

Full-time

Hybrid

Senior Level

5+ years exp

BankUnited is a financial institution seeking an Operations Production Supervisor to supervise and coordinate a team of hybrid employees. The role involves managing daily workflows, ensuring compliance with regulatory requirements, and providing oversight for various operational functions within the department.

BankingFinanceFinancial Services

Diversity & Inclusion

Responsibilities

Supervises, coordinates and directs a team of hybrid employees responsible for the daily functions within the Operations Production Department

Assists management with making necessary decisions for personnel regarding employment, performance appraisals, salary recommendations, promotions and termination

Coordinates and directs the immediate activities and departmental workflow of the daily processes to ensure timely completion of responsibilities within regulatory requirements and departmental guidelines

Prepares work schedules and assigns duties to department personnel to ensure efficient operation of department

Interfaces with and provides support to other areas of the bank to assist with adjustments and corrections to customer information and general ledger reconciliation

Works with management team to ensure operational standards are consistent with the most current regulatory guidelines and that effective controls are implemented to mitigate risk and losses to the bank

Ensures the integrity of the daily work and that transactions are processed accurately and within standards

Maintains and distributes operational and statistical reports for areas of responsibility

Monitors data input into the department's Flash Reports to ensure that the staff is accurately entering their volumes on a daily basis

Monitors errors, creates standards and maintains department performance metrics to assist management with meeting head count requirements

Develops and maintains current departmental desk procedures for area of responsibility

Ensures all employees are cross trained on multiple functions to mitigate any single points of failure

Provides superior service to client facing employees when assisting them with customer servicing needs

Assist the Audit Department with periodic examinations

Assists the department manager with projects, initiatives and implementations impacting the department

Works with department manager to re-engineer operational tasks to maximize efficiencies and manage workflow capacity for effective utilization of resources

Works with department manager to update and administer the department disaster recovery/business continuity plan

Oversees the department's new release testing and data validation exercises

Serves on committees as a Subject Matter Expert (SME) for special projects (i.e. system upgrades, system modifications, conversions, mergers, etc.)

Attends training seminars as required to maintain current with systems, pertinent regulations and development needs

Assists the department manager with the creation of departmental budget providing recommendations for capital expenditures and staffing

Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)

Adheres to Bank policies and procedures and completes required training

Identifies and reports suspicious activity

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Assists management in providing feedback relative to interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems

Qualification

Supervisory experienceDeposit operationsRegulatory complianceCommercial banking experienceLeadership skillsCustomer serviceTeam coordinationPerformance metricsOperational standards