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ASM Research · 3 months ago

ServiceNow Platform Administrator

Fairfax, VA, 22033, United States

Full-time

Onsite

Mid Level

4+ years exp

ASM Research is seeking a ServiceNow Platform Administrator to manage and maintain the ServiceNow platform for optimal performance. The role involves system upgrades, user provisioning, reporting, and problem resolution, along with managing access controls and user permissions.

Information Technology & Services

Responsibilities

Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts

Collaborate with stakeholders to address system problems

Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex

Troubleshoots and resolves complex problems in an efficient manner with little to no supervision

Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc

Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance

Support data driven decision making

Qualification

ServiceNow administrationServiceNow Certified System AdministratorIT Service ManagementScripting languagesAnalytical skillsHIWAVE managementSystem log reviewCommunication skills

Required

Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience

4-6 years of experience in information technology, systems administration or other IT related field

ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional

Extensive experience reviewing various system log files

HIWAVE management

Proficiency in ServiceNow administration and development

Knowledge of scripting languages like JavaScript, HTML, and CSS

Strong analytical skills to diagnose and resolve technical issues

Ability to communicate effectively with technical and non-technical stakeholders

Prior experience in IT Service Management (ITSM)

Company

ASM Research

Glassdoor3.8

ASM Research, an Accenture Federal Services Company, is an information solutions integrator and a leading provider of innovative technology solutions and advanced analytical services for the Federal government.

Founded in 1978

Fairfax, Virginia, US

1001-5000 employees