Apply on Employer Site

Stefanini North America and APAC · 3 days ago

CRM Business Analyst

Topeka, KS

Full-time

Hybrid

Senior Level

5+ years exp

Stefanini Group is looking for a CRM Business Analyst for a globally recognized company. The role involves leading the implementation of a new CRM platform to enhance customer engagement and operational efficiency, requiring collaboration between business and technology teams.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Lead discovery and design sessions with business stakeholders to capture requirements, define workflows, and align CRM functionality with organizational objectives

Translate business needs into clear, actionable functional and technical documentation for configuration and development teams

Serve as liaison between internal business units, IT, and the CRM vendor to ensure alignment on scope, quality, and timelines

Guide data and integration planning, partnering with technical teams to define data migration, interfaces, and governance strategies

Support testing and validation, ensuring CRM features meet requirements, function as intended, and deliver value to end users

Drive user adoption and change management, including training, documentation, and communication materials to ensure successful rollout

Champion CRM best practices, providing insight on workflow automation, customer segmentation, reporting, and long-term optimization opportunities

Qualification

CRM implementationData mappingChange managementMicrosoft 365User adoption strategiesCross-functional workshopsIntegration planningWorkflow automationCommunicationDocumentation skills

Required

5+ years of experience as a Business Analyst, CRM Specialist, or similar role

Direct experience in at least one full-cycle CRM implementation (Creatio preferred; Salesforce, Dynamics, or other major platforms accepted)

Proven ability to facilitate cross-functional workshops, gather and validate requirements, and translate them into system solutions

Demonstrated experience in data mapping, migration, and integration planning across business systems

Strong understanding of change management and user adoption strategies for new systems

Excellent written and verbal communication skills with both business and technical audiences

Proficiency with Microsoft 365 tools for documentation and collaboration

Ability to work onsite in the Kansas City or Topeka metro as needed for project delivery

Preferred

Experience implementing CRM solutions within financial services or other regulated industries

Relevant certifications such as Creatio Specialist, Salesforce Admin, or IIBA/PMI-PBA

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)