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IKS Health · 3 months ago

Onsite Supervisor – Insurance Accounts Receivable (Healthcare RCM)

Dallas, Texas, United States

Full-time

Onsite

Mid, Senior Level

$65K/yr - $65K/yr

5+ years exp

IKS Health is a leading provider of healthcare solutions focused on improving operational efficiency and patient outcomes. They are seeking a Supervisor – Insurance Accounts Receivable to lead a team responsible for managing payer follow-up, claims resolution, and denial management, ensuring compliance with regulations and driving process improvements.

Health CareMedical

Responsibilities

Supervise AR representatives handling insurance claim follow-up across multiple payer types

Manage day-to-day operations, attendance, and production to meet contractual SLAs

Provide coaching, mentoring, and structured feedback to optimize performance and professional growth

Ensure thorough understanding and compliance with Medicare, Medicaid, Workers’ Comp, and commercial payer rules and guidelines

Oversee timely follow-up and resolution of unpaid and denied claims, including escalated/high-dollar accounts

Monitor trends in denials (COB, medical necessity, coding edits, authorization issues) and implement corrective action plans

Coordinate with client and internal revenue cycle teams to address payer-specific challenges

Monitor and analyze KPIs (A/R days, aging, denial rates, collections) through reports and dashboards

Identify systemic issues and partner with Quality, Training, and Operations Excellence teams to strengthen processes

Ensure accurate and timely reporting of team productivity, efficiency, and collections outcomes

Collaborate with cross-functional support teams (WFM, IT/IS, BI/MIS, HR) for issue resolution and performance optimization

Work client escalations to resolution while ensuring adherence to payer regulations and compliance requirements

Maintain high standards of accuracy, documentation, and audit readiness

Stay current with CMS guidelines, state Medicaid updates, and payer-specific changes to keep the team compliant and effective

Qualification

Healthcare insurance claim lifecycleMedicareMedicaid knowledgeDenial managementEPIC billing systemCPTICD-10 codingMS Office proficiencyAnalytical skillsTeam leadershipConflict resolutionCommunication skills