Guitar Center Music Foundation ยท 3 months ago
GC Retail Customer Service Associate Store 109
Orange, CA, 92868, United States
Full-time
Onsite
New Grad, Entry LevelGuitar Center Music Foundation is a leading retailer in musical instruments and equipment, and they are seeking a Customer Service Associate to enhance customer experiences and ensure store safety. The role involves greeting customers, addressing inquiries, and collaborating with team members to prevent theft and maintain smooth store operations.
Non-profit Organization Management
Responsibilities
Warmly greet customers as they enter the store and offer assistance as needed
Answer customer inquiries and direct them to appropriate departments or members of the staff
Ensure customers feel welcome and valued throughout their shopping experience
Communicate with customers leaving empty handed to obtain feedback or further assist with their needs
Collaborate and communicate with other team members to ensure smooth store operations
Conduct receipt checks at the store exits to prevent theft and ensure all items are properly accounted for
Verify the accuracy of receipts against purchased items and address any discrepancies professionally
Check gear bags (guitar cases, snare cases, drum cases, etc) upon exit and record item description and serial numbers, if applicable, to verify that serial number(s) match
Check employee coats and bags as Associates exit the store
Support store team with operational tasks as assigned
Monitor the sales floor as needed to ensure it is well-organized, clean, and safe for customers
Identify and address any safety hazards or issues promptly with management
Implement and follow store policies and procedures related to safety and loss prevention
Report any suspicious activities or security concerns to management
Qualification
Required
Exceptional customer service skills
Ability to communicate effectively with customers and team members
Attention to detail for receipt checks and inventory management
Ability to handle theft prevention responsibilities
Ability to monitor store safety and cleanliness
Ability to follow store policies and procedures
Ability to report suspicious activities or security concerns
Benefits
Medical
Dental
Vision
401K plus company match
Mental health support
Paid sick/holiday/vacation time
Employee discount program
Tuition reimbursement options
Gig leave
Company
Guitar Center Music Foundation
The Guitar Center Music Foundation believes that music participation helps people reach the heights of human potential and is foundational to a healthy society.
Founded in 2005
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase