Advantest · 5 months ago
Service Sales Manager
San Jose, CA, 95134, United States
Full-time
Onsite
Mid LevelAdvantest is a company focused on providing hardware post-sales business activities, and they are seeking a Service Sales Manager to drive sales and promotion of Customer Support Agreements and Production Value Services. The role involves understanding customer needs, developing sales strategies, and managing processes to meet profitability metrics while ensuring strong relationships with customers and account teams.
ManufacturingMechanical EngineeringProduct DesignSemiconductor
Responsibilities
On time renewal of existing Customer Support Agreements (CSAs) and warranty conversion business
Accurate and timely forecasting of orders in Customer Relationship Management (CRM) application
Proactive promotion of Advantest solution and services working with Account Managers, Finance, Field Service (FS), Business Centers, Marketing, Software Solutions, R&D, etc
Identify, assess and develop opportunities to address OEE and productivity improvements requirements, capability to manage Proof of Concepts of SW solutions to demonstrate value for customers
Coordinate global service agreement deliverables, pricing, and Quote to Cash processes with the local and global Service Sales, Service Delivery and Marketing teams
Adhere to all fiduciary responsibilities and policies for quote to cash process
Actively support assigned customers with information about new Advantest Service & Support solutions
Support Account Managers in 'Deal Management' on CSA, Engineering and Production Solution Services business by serving as a services specialist. Develop value propositions, assist or drive deal negotiations, and achieve business metrics
Identify and develop new business opportunities at assigned accounts
Collect and forward customer feedback to relevant departments and closely cooperate with Field Support and System-/Application Engineering to meet customer demands for specific applications or special non-standard products
Accountable for developing and maintaining strong working relationships with Sales Account Managers and Account Team Leadership for assigned accounts
Ability to earn and build trust with Customers, Account Managers, and the Global FS Team
Assists Account Managers in developing an overall account strategy that recognizes and achieves Business Objectives in both Product and FS Sales
Participate in 'Closed Loop' customer management
Qualification
Required
Service Sales Manager owns the HW post-sales business activities for an assigned set of accounts
They drive sales and promotion of Customer Support Agreements and Production Value Services, including SW Solutions
As the first point of contact for HW Sales Teams and Account Managers, they are the Sales channel of service business
Primary duties include (but not limited to) understanding customer needs, developing compelling sales strategies, selling the value of services, managing Quote to Cash processes, and meeting Order Target and Profitability Planning Metrics
The Service Sales Manager proactively analyze data, collect customer needs through proper customer journey and experience, engage account teams, create sales strategies, and provide continuous proactive communications internally and externally
This customer facing position requires domestic and (some) international travel to build a strong relationship with customers and local Advantest Account Teams
On time renewal of existing Customer Support Agreements (CSAs) and warranty conversion business
Accurate and timely forecasting of orders in Customer Relationship Management (CRM) application
Proactive promotion of Advantest solution and services working with Account Managers, Finance, Field Service (FS), Business Centers, Marketing, Software Solutions, R&D, etc
Identify, assess and develop opportunities to address OEE and productivity improvements requirements, capability to manage Proof of Concepts of SW solutions to demonstrate value for customers
Coordinate global service agreement deliverables, pricing, and Quote to Cash processes with the local and global Service Sales, Service Delivery and Marketing teams
Adhere to all fiduciary responsibilities and policies for quote to cash process
Actively support assigned customers with information about new Advantest Service & Support solutions
Support Account Managers in 'Deal Management' on CSA, Engineering and Production Solution Services business by serving as a services specialist
Develop value propositions, assist or drive deal negotiations, and achieve business metrics
Identify and develop new business opportunities at assigned accounts
Collect and forward customer feedback to relevant departments and closely cooperate with Field Support and System-/Application Engineering to meet customer demands for specific applications or special non-standard products
Accountable for developing and maintaining strong working relationships with Sales Account Managers and Account Team Leadership for assigned accounts
Ability to earn and build trust with Customers, Account Managers, and the Global FS Team
Assists Account Managers in developing an overall account strategy that recognizes and achieves Business Objectives in both Product and FS Sales
Participate in 'Closed Loop' customer management
Company
Advantest
Advantest manufactures and sells semiconductor and component test system products and mechatronics-related products.
Founded in 1954
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-09-28IPO
Leadership Team
Atsushi Fujita
Chief Financial Officer
Recent News
TradingView
2026-01-16
2026-01-16
2026-01-16
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