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Pivot Interiors · 4 months ago

Account Manager 2

San Francisco, California, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Pivot Interiors is an organization focused on creating inspiring spaces that unlock people's greatest potential. As an Account Manager, you will be responsible for managing corporate accounts, ensuring customer satisfaction, and overseeing the entire sales process from initial contact to project completion.

ConstructionE-CommerceInterior DesignProject ManagementReal Estate

Responsibilities

Provide prompt and effective follow-up on new corporate projects specified by clients or new accounts/projects from the sales or bid desk

Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction

Act as Herman Miller Living Office “champion” by being proficient in the Living Office concept and ideas

Meaningfully contribute to winning sales engagements by supporting account managers and customers with this unique knowledge

Be a student of “The Challenger Sales” sales model and attend the “Readiness Rally”

Assume ownership of the entire sales process, from initial client contact through the final punch list

Work with other team members (design, project management, project coordination, installation, accounting, sales management) as appropriate to complete all projects to the client’s satisfaction and within the required time frame

Assume primary responsibility in the planning and specification of all aspects of the sales projects on assigned accounts, or work with the assigned design team as required to complete planning and specification(s)

Assume primary responsibility in the project management of all aspects of the projects for assigned accounts or works with the assigned project manager(s) as required to complete projects

Provide timely follow-up on all details

Promote and sell design, installation, project management, and other services as appropriate

Be responsible for fabric finishes and discounting on all final proposals submitted to clients

Within guidelines for margins, develop accurate price quotations

Coordinate project plan(s), installation schedule(s)

Review all orders prior to order entry to determine any special instructions to the manufacturer

Conduct post-occupancy evaluation/punch list walk-through with Project Manager, if one has been assigned, ensuring timely resolution of any identified issues or problems

Inform assigned clients on all new products and ergonomic issues and products

Work with the accounting department to provide prompt and courteous follow-up and investigations of delinquent accounts as necessary

Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts

Consistently devote time to personal and professional development through a variety of continuing education sources and appropriate business and professional associations

Be responsible for the successful installation and completion of every job, to the absolute satisfaction of all accounts

Perform other duties as assigned

Qualification

Sales process ownershipCustomer relationsProject managementFurniture systems knowledgeOperations database experienceTeam coordinationCommunication skillsProblem-solving skills

Required

2+ years of professional sales-related experience and/or training and a bachelor's degree in architecture or interior Design from a 4-year college or university; or equivalent combination of education and experience

Familiarity with the basics of project management

Demonstrated ability to logistically plan all phases of the project lifecycle

General understanding of furniture systems and electrical/cabling issues, building systems, and building codes

Operations database experience, as well as previous working experience with Microsoft Word and Excel

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to read and analyze architectural drawings and blueprints

Ability to write reports, and business correspondence (such as proposals, quotations, and letters), in English

Ability to effectively present information, written and verbal, in English, and respond to questions from groups of managers, clients, vendors, and the general public

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply the algebraic and geometric concepts involved in project design desirable

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster)

While performing the duties of this job, the employee is regularly required to sit, concentrate intensely; talk and hear

The employee is frequently required to stand, walk; and use hands to finger, handle, or feel, and operate a computer keyboard, mouse, and telephone keypad

The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with assistance and/or equipment

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and the risk of electrical shock if working at the client's site

The noise level in the work environment is usually moderate