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UFC GYM · 2 months ago

Front Desk Overnight Attendant

Miami, FL

Full-time

Onsite

New Grad, Entry Level

UFC GYM is seeking a Front Desk Overnight Attendant responsible for delivering superior customer service to members and guests. The role involves greeting guests, managing front desk operations, and ensuring a clean and welcoming environment at the club.

FitnessHealth CareSportsTraining

Responsibilities

Ensures that guests and members are warmly greeted and promptly assisted

Ensures incoming calls are answered in a professional and efficient manner

Ensures proper member check-in procedures are followed

Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve

Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations

Immediately reports or escalates to management any unsafe conditions or emergency situations

Keeps front desk and lobby neat and clean at all times

Monitors retail goals and ensures club is on track to meet and exceed assigned goals

Calls all past due members with Front Desk Representatives regarding late dues and down payments

Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Qualification

Customer service focusInterpersonal skillsCommunication skillsCPR/AED certificationMulti-taskingTelephone etiquetteAttention to detailPositive attitude