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Cenero · 4 months ago

Field Service Engineer (Audio-Visual Systems) Washington DC/Maryland/Virginia area

Columbia, Maryland, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Cenero is a company that specializes in leveraging audio visual and conferencing technology to enhance productivity. The Field Service Engineer (Audio-Visual Systems) will be responsible for diagnosing and repairing audiovisual and IT related systems while providing technical support and customer service to clients in the Washington DC/Maryland/Virginia area.

ComputerInformation TechnologyTelecommunicationsUnified Communications

Responsibilities

Provide technical support of audiovisual, videoconferencing, and IT systems

Diagnose audiovisual, videoconferencing, and IT related system problems Proactively manage and resolve system auto-generated Service Tickets

Repair audiovisual, videoconferencing, and IT related systems when possible including re-terminating various cables Provide remote end-user and concierge AV & IT system support

Configure and program equipment for a various applications

Interface with manufacturer’s to identify and resolve issues

Make recommendations as to whether it is better to repair or replace a defective product

Effectively communicate and document activities such as keeping records up to date and entering accurate time sheet information

Deliver technical training and guidance to clients as well as Cenero personnel

Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service

Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence

Clearly communicate complex technical concepts to peers, clients, and management

Coordinate required activities with subcontractors, manufacturers, and Cenero personnel through the required management chain

Respond to notifications in a timely manner

Perform the duties of a Technical Service Engineer (TSE) when not dispatched in the field

Answer customer requests (phone, email and video) and document this activity in Cenero’s database

Produce accurate and timely service quotes using Cenero’s tools and formulas

Keep digital records up to date (i.e. service tickets, documentation)

Maintain a positive work attitude, strong work ethic, and embrace a team centric environment

Other responsibilities as necessary or assigned

Qualification

Audio-Visual SystemsVideoconferencing SystemsTCP/IP NetworkingTechnical SupportISDN T1/E1Ethernet ProtocolsWindows OSOrganizational SkillsAnalytical SkillsCustomer ServiceProfessionalismEmpathyPatienceCommunication SkillsTime ManagementTeamworkAttention to DetailSelf-StarterProblem SolvingInterpersonal Skills

Required

Bachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience

At least two years of audio-visual systems or related experience and/or training (Crestron, Extron, Q-SYS)

Knowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc

General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols

General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP

General knowledge of computers (Windows based) and office software

Strong attention to detail and organizational skills are required

Must be a self-starter with the ability to work independently or part of a team

Strong time management, prioritization and both analytical and diagnostic skills are required

Must possess exceptional written, oral and interpersonal communication skills

Valid Driver's License with minimum of 3 years clean driving record

Preferred

Audiovisual installation is preferred

Applicable manufacturer trainings and certifications are preferred

CTS General Certification, preferred

Biamp/QSC Certification, preferred

Crestron Toolbox and CTI-P101 Certificate or higher, preferred

Crestron DMC-E-4K Certification, preferred

Other applicable industry certifications and training as required

Benefits

Competitive salary

Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage

Contribute to your financial security with savings and a 401K

Investment plan with company match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Dependent Care Spending Account (DCA)

100% Company paid Life insurance for employees

100% Company paid Short Term Disability

Optional Long Term Disability

Enjoy paid vacation time and paid holidays annually

Flexible work environment

Paid Time Off awarded at hire

On-site gym, weight room, locker room