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Valley Bank · 3 months ago

Head of Consumer & SMB Platforms

Morristown, NJ, 07960, United States

Full-time

Onsite

Director/Executive

Valley Bank is a financial institution seeking a Head of Consumer & SMB Platforms. The role involves developing and executing a strategic roadmap for technology platforms, overseeing the management of online banking platforms, and collaborating with cross-functional teams to enhance customer experiences.

Banking

H1B Sponsor Likely

Responsibilities

Develop and execute on a strategic roadmap for the technology platforms for the Consumer and Small Business segment of the bank

Oversee the development and management of origination and online banking platforms (internal and third party), to drive competitive data-driven onboarding and digital banking experiences

Partner with data engineering and data science teams to drive integration between operational and analytical platforms to enable AI-driven customer experiences and deep customer insights

Manage loan origination systems, streamlining processes and enhancing efficiency to reduce friction in the loan origination process

Collaborate with cross-functional teams, including product management, marketing, technology, data-analytics, risk/compliance, information security to ensure cohesive and integrated platform solutions

Foster a customer-centric mindset within the team, prioritizing user experiences and customer satisfaction

Lead and mentor a team of professionals, providing guidance, support, and development opportunities to enhance team performance and growth

Stay abreast of industry trends and actively use benchmarks to maintain competitive customer experiences and efficient use of technology platforms

Ensure compliance with regulatory requirements and industry standards, maintaining the highest level of integrity and trust in all platform operations

Qualification

Strategic roadmap developmentData-driven onboardingLoan origination systemsCustomer-centric mindsetCross-functional collaboration

Required