red violet (NASDAQ: RDVT) · 3 months ago
API Support & Onboarding Specialist
Seattle Tech Office
Full-time
Onsite
Entry, Mid Level
2+ years expred violet is a technology company specializing in identity intelligence solutions. They are seeking an API Support & Onboarding Specialist to ensure successful customer onboarding and integration with their API products, requiring strong technical expertise and customer-facing communication skills.
AnalyticsAsset ManagementSoftware
No H1B
Responsibilities
Lead technical onboarding for customers integrating with our APIs, from requirements gathering to implementation and go-live
Configure, test, and troubleshoot REST/JSON APIs, authentication methods (OAuth, API keys), and integration workflows
Provide technical consultation and best practices to customers, ensuring integrations are secure, efficient, and scalable
Develop and maintain onboarding playbooks, SDK samples, API documentation, and integration guides
Proactively identify integration blockers and partner with Product and Engineering to resolve issues
Act as the escalation point for API-related customer concerns and integration troubleshooting
Track customer onboarding KPIs, adoption metrics, and provide insights to Product for roadmap prioritization
Contribute to internal knowledge bases, technical FAQs, and reusable code snippets to drive repeatable success
Qualification
Required
2–4+ years of experience in a technical role (API integration, developer support, or solutions engineering)
Hands-on experience with REST/JSON APIs, Postman, Swagger/OpenAPI, and API debugging tools
Proficiency in scripting languages (Python, JavaScript, or similar) to troubleshoot and demonstrate integrations
Strong understanding of authentication methods (OAuth 2.0, JWTs, API keys)
Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders
Track record of working directly with customers in a technical, customer-facing role
Self-starter with strong organizational skills; able to manage multiple customer onboarding projects simultaneously
Applicants must have permanent work authorization in the U.S.; we are not sponsoring visas for this role
Benefits
Opportunity for stock (RSU) grants
A 401K and generous company match
Flexible PTO policy
Medical, dental and vision coverage
Commuter benefits
In-office healthy snacks
Team events and more
Company
red violet (NASDAQ: RDVT)
At red violet, we build proprietary technologies and apply analytical capabilities to deliver identity intelligence.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$28.5M2021-11-23Post Ipo Equity· $21M
2019-08-29Post Ipo Equity· $7.5M
2018-03-16IPO
Leadership Team
Angus Macnab
Chief Technology Officer
Recent News
2025-11-11
2025-11-08
Red Violet, Inc.
2025-11-08
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