Call Center Customer Service Representative (Strongsville, OH) jobs in United States
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Third Federal ยท 2 months ago

Call Center Customer Service Representative (Strongsville, OH)

positionStrongsville, OH
timeFull-time
remoteOnsite
seniorityEntry Level
money$18/hr - $23/hr
date1+ years exp

Third Federal is a leading lender of conventional home mortgages, committed to helping people achieve home ownership and financial security. The role of Call Center Customer Service Representative involves assisting customers with inquiries related to banking services and ensuring exceptional customer experiences without high-pressure sales tactics.

BankingCreditFinanceFinancial ServicesLending
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Work & Life Balance

Responsibilities

Answer inbound calls and assist customers with inquiries including checking, savings, certificates of deposit (regular and IRA), debit cards, online banking issues, as well as assisting with equity and mortgage servicing questions
Process deposit account openings with accuracy and care
Troubleshoot and resolve customer concerns while maintaining a warm, professional, and empathetic tone

Qualification

Customer service skillsCall center experienceFinancial information understandingWritten communication skillsVerbal communication skillsBilingual skillsWord proficiencyExcel proficiencyBanking experienceInterpersonal skillsTeam-oriented

Required

High school diploma or equivalent
Minimum of 1 year recent experience in a call center environment
Exemplary customer service skills
Ability to understand and explain financial information over the phone and via email
Ability to listen to our customers to understand their needs
Proven written and verbal communication skills
Strong interpersonal skills/team-oriented
Ability to work in multiple systems, including Word and Excel

Preferred

Banking experience preferred (online banking, deposit, equity lines of credit, mortgage loans, etc.)
Bilingual language skills are a plus

Benefits

Competitive compensation packages
Medical, dental, vision, and more
401k match
11 Bank Holidays + vacation/sick time
Stock Ownership Allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage Discount Program
Education Reimbursement Program

Company

Third Federal

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Love. Trust. Respect. And a commitment to excellence.
dateFounded in 1938
location
Cleveland, Ohio, USA
people-size1001-5000 employees
web-link
https://www.thirdfederal.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2007-04-23IPO

Leadership Team

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Marc Stefanski
CEO
A
Andrew Rubino
Chief Operating Officer
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Recent News

MarketScreener
TFS Financial Reports Record $91 Million in Earnings for Fiscal Year 2025
2025-10-31
Morningstar.com
TFS Financial Corporation Declares Dividend and Announces Leadership Changes
2025-08-29
GlobeNewswire News Room
First Financial Corporation Declares Quarterly Dividend
2025-03-20
Company data provided by crunchbase