Sauce Pizza & Wine · 3 months ago
Loyalty Program Manager
Vancouver, WA, 98662, United States
Full-time
Onsite
Mid Level
3+ years expSauce Pizza & Wine is responsible for overseeing loyalty program operations across its brands. The Loyalty Program Manager will manage day-to-day operations, optimize loyalty strategies, and enhance program performance while ensuring a seamless customer experience.
Food and BeverageHospitalityRestaurants
Responsibilities
Own day-to-day loyalty program operations: manage reward uploads, promotions, campaign timelines, QA, and redemptions
Execute cross-channel loyalty offers and campaigns--ensuring smooth functionality across web, app, POS, and in-store systems
Monitor loyalty program KPIs (e.g., participation rate, redemption rate, average order value, repeat visit rate); generate regular insights and partner with analytics to inform program adjustments
Identify and troubleshoot issues in real time by partnering with guest services, operations, tech, and vendor teams
Collaborate with the Director to optimize campaign design, test new tactics, and continuously improve program performance
Maintain documentation, training support, and execution guidelines for internal teams and franchisees
Stay up to date on loyalty and QSR trends; bring forward competitive insights and recommendations
Qualification
Required
3--5 years of experience in marketing, CRM, or digital program execution, including at least 2 years managing or supporting customer loyalty programs
Experience supporting or managing loyalty programs in QSR, fast casual, or multi-unit environments
Strong organizational and project management skills with attention to detail and execution
Working knowledge of loyalty analytics and reporting tools (e.g., Excel, Tableau)
Excellent communication skills and a collaborative mindset
Ability to work cross-functionally with digital, tech, analytics, operations, and external vendors
Preferred
Hands-on experience working with the Punchh loyalty platform (setup, QA, reporting, or offer execution)
Familiarity with digital ordering and POS ecosystems
Experience supporting franchisee systems or multi-brand organizations
Company
Sauce Pizza & Wine
Sauce Pizza & Wine is a restaurant that offers Italian pasta, fresh salads, and hand-stretched pizzas.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$10M2014-12-31Private Equity· $10M
Recent News
RestaurantNews.com
2024-05-23
Company data provided by crunchbase