7-Eleven · 14 hours ago
Technical Support Specialist I
United States
Part-time
Remote
Entry Level
$19/hr - $25/hr
2+ years exp7-Eleven is a well-known convenience store chain, and they are seeking a Technical Support Specialist I to provide technical assistance and troubleshooting for store leaders and franchisees. This role focuses on achieving first-call resolution for IT-related issues, ensuring minimal disruption to store operations and maintaining system reliability across multiple point-of-sale platforms.
Food and BeverageRetail
Responsibilities
Provide first-call resolution by diagnosing and resolving technical issues with store leaders and franchisees over the phone using remote troubleshooting tools and support software
Utilize remote desktop applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues
Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations
Identify when equipment replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution
Accurately document all interactions, troubleshooting steps, resolutions, and hardware replacements within the incident management system (e.g., ServiceNow, Zendesk, or similar)
Escalate unresolved or complex incidents to the appropriate resolver group, ensuring all relevant technical details and troubleshooting steps are included for efficient resolution
Maintain a strong understanding of company-supported technologies, including multiple POS platforms, store IT infrastructure, and related hardware/software
Follow established protocols for prioritizing and handling incidents based on severity, impact, and business needs
Communicate effectively with store personnel, providing clear instructions, setting expectations, and ensuring excellent customer service
Continuously learn and adapt to new technologies, software updates, and system changes to improve troubleshooting efficiency and effectiveness
Qualification
Required
Education: Associates/2 Yr Degree
Years of Relevant Experience: 2+ years
Ability to perform repeated bending, standing and reaching
Strong knowledge of troubleshooting hardware, software, and network-related issues, including POS systems, payment terminals, and store IT infrastructure
Proficiency in using remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) for troubleshooting and diagnostics
Experience with incident management and ticketing systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues
Ability to prioritize and handle multiple issues simultaneously in a fast-paced environment
Logical and methodical approach to diagnosing technical problems and escalating when necessary
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Strong customer service orientation with a patient, empathetic approach to assisting store leaders and franchisees
Ability to remain calm and professional under pressure, especially during major incidents or outages
Understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi, routers, and switches
Ability to diagnose and resolve issues with Windows-based systems, peripheral devices (printers, scanners, cash drawers), and cloud-based applications
Basic knowledge of cybersecurity best practices, data protection, and company IT policies
Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department
Company
7-Eleven
7-Eleven is a convenience retailer store with retails of food and beverage. It is a sub-organization of Seven & I Holding.
10001+ employees
H1B Sponsorship
7-Eleven has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (105)
2023 (132)
2022 (132)
2021 (73)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$3M2023-07-17Undisclosed· $3M
1998-02-04IPO
Leadership Team
Douglas Rosencrans
Executive Vice President & Chief Operating Officer
Stanley Reynolds
President
Recent News
2026-01-03
2025-12-22
Company data provided by crunchbase