Hendrick Motorsports · 3 months ago
Internal Service Advisor
Stevenson-Hendrick Toyota Jacksonville
Full-time
Onsite
Mid Level
3+ years expHendrick Motorsports is a prominent organization in the automotive industry, and they are seeking an Internal Service Advisor. This role is responsible for selling and documenting service, maintenance, and repair services for customers while scheduling the necessary service to be performed.
MotorsportsSports
Responsibilities
Works with customer and technician to identify required maintenance
Advises customers on necessary and recommended services
Offers additional services and repairs to customers
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
Estimates cost of mechanical, electrical, or other repairs
Enters itemized estimate on service order and explains estimate to customer
Schedules appointments with customer
Meets dealership’s standards for repair and order production
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned
Qualification
Required
High School Diploma
3-5 years of work experience in automotive or customer service industries
Valid Driver's License
Intermediate skills in Microsoft Office products
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Ability to read and comprehend instructions, correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and other employees
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations
Excellent interpersonal, customer service, and organizational skills
Working knowledge of the mechanical operations of vehicles
Preferred
GED
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
up to 3 years of work experience
Automobile Salesperson License
Company
Hendrick Motorsports
Hendrick Motorsports NASCAR Racing Team
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jake Backer
Sr. Director of Partnerships
Madelyn Mirek
Marketing Partnerships
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